Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8 out of 5
4.8
(27,218 Reviews)
Open Ratings Snapshot
Rating breakdown 27,218 reviews
5 Stars
23,334
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5 out of 5
5
Game Changer!
on September 5, 2025
Posted by: Shozo
Verified Purchase:Yes
Astonishing phone! Does anything and everything anywhere anytime!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No more samsung
on September 5, 2025
Posted by: Buzz
Worst samsung I ever bought. Super buggy and gets hot all the time.
Response from Samsung USBy R&R Team, September 8, 2025
Hey there Buzz, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day. We have provided links to articles to help you with the temperature and functionality of your device. We have also provided a link to the Samsung Support Team and your warranty information to assist you if these experiences continue. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
About phone
on September 5, 2025
Posted by: Aelishkumar Modi
from Westland mi.48186
Expertise:Expert
Verified Purchase:Yes
I really good phone and working wery well with good quality
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sleek, light weight
on September 5, 2025
Posted by: Tonia
from Jamaica
Expertise:Intermediate
Verified Purchase:Yes
Much lighter than the 22 ultra. I eoukd have enjoyed more colour options but alas I had to settle for the titanium blue. I've had no issues with the phone I was however expecting that I would have been released with UI 8. But I'll just have to wait for that. I love the AI features. The S-pen is an u wanyed appendage. Sometimes I don’t even remember that it's a feature of the phone.
I would recommend this to a friend!
Features
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my phone!!
on September 5, 2025
Posted by: SubuUS
[This review was collected as part of a promotion.] Every September Samsung launches a new product and since it's my birthday month I like to treat myself something I would enjoy
I love using my phone. It is so helpful when reviewing documents and using Galaxy AI made my life simpler when I have to search something. It is fast!!!
The pen is so handy when i have to select something small on the screen. My toddler loves to use the pen to practice writing letters and numbers using it more than writing in a book
I recently took a picture but had a not-so-good-looking cup in it. The phone helped me erase that cup so easily
I am excited to use my phone everyday and cannot wait to upgrade to the latest model
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra is so far the Best phone I owned!
on September 5, 2025
Posted by: Anonymous
from Longmont, Colorado
Expertise:Intermediate
Verified Purchase:Yes
I love all Samsung products, especially the new Galaxy S25 Ultra because of its clarity, speed, and all the new features for taking pictures as well as their quality.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S25 Ultra
on September 5, 2025
Posted by: TPV25
from California
Expertise:Expert
Verified Purchase:Yes
Love this phone. Excellent camera capture. I am loving the feature in the camera where you can"erase" items in the picture that are unwanted. The phone features those similar the note series are useful especially in business. I would recommend this phone to anyone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Exelente
on September 5, 2025
Posted by: Susi
I love my fhone everything is very good pintura and video.
Response from Samsung USBy R&R Team, September 5, 2025
Hey there Susi, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how much you love your phone, and are finding it so enjoyable for capturing your life moments in photos and videos. Please, reach out to us again any time in the future if you have questions or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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