Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8 out of 5
4.8
(27,218 Reviews)
Open Ratings Snapshot
Rating breakdown 27,218 reviews
5 Stars
23,334
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
4 out of 5
4
S25 ultra
on September 10, 2025
Posted by: Sujan
from Ohio
Expertise:Expert
Since 2020,i have been using s21 ultra,s22 ultra,23 ultra,s24 ultra ,right now i have s25 ultra,but in s25 ultra they remove one feather, SPen is not connected with bluetooth to take picture.which i like,so i don't like s25ultta. I
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sam
on September 10, 2025
Posted by: Flor
Expertise:Expert
Verified Purchase:Yes
Es muy lindo de verdad volver a comprar otro para mi
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Short Battery Runtime
on September 10, 2025
Posted by: Peter
from New York
Expertise:Intermediate
Verified Purchase:Yes
Overall, this smartphone performs very well — the display is vibrant and the camera delivers excellent results. However, the battery life is disappointing. Even with light usage like video calls and occasional photography, the charge doesn’t last through the day. If battery endurance is important to you, this could be a drawback.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 10, 2025
Hey Peter, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the usage and capabilities of your device. We have provided links to a few resources to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team if this experience continues, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery
on September 10, 2025
Posted by: Ray D
from Miami
Expertise:Intermediate
Verified Purchase:Yes
The battery life is horrible. For the price of the unit I would have expected more by year 2025! Considering other options moving forward. Thats a lot for me to say since I've a loyal customer for 15 years plus. By the time I get home around 3:30PM 30 to 40% battery with moderate use, I will not make it through the entire day.
Performance
4 out of 5
4
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 10, 2025
Hi there Ray D, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the lasting battery life of your device is to you every day. We have provided links to a few troubleshooting guides to assist you in maximizing the battery life of your device. We have also shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good phone but needs better tutorials
on September 9, 2025
Posted by: C Newsom
Verified Purchase:Yes
A little bit of difficulty adapting to the new functions and still figuring out what's different from my previous phone S23 Ultra.
Response from Samsung USBy R&R Team, September 10, 2025
Hi there C Newsom, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can take time as you discover the enhanced software capabilities. We have provided links to the complete manual for your device, and to the Samsung Support Team to help you with your exploration, and answer any questions you may have directly. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth upgrading.
on September 9, 2025
Posted by: Chris
from Maine
Expertise:Expert
Verified Purchase:Yes
Great camera and fast startup. AI works quickly and accurately.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Chris, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you found the inital setup to be so smooth and easy, and that you are so pleased with the usage of Galaxy AI. We have provided a link to the Samsung Support Team of offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The Best of the Best
on September 9, 2025
Posted by: KenG
Expertise:Expert
I absolutely love this phone! From it's build design & quality (thin, light, comfortable to hold), to One UI, to its mountain of customization settings and themes, to the full palette of S Pen features, and its camera system takes great photos & videos.
If there was one negative thing it would be the battery life. It is good but not great. Some days I get a full day out of it, other days I have to top it off in the evening.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 9, 2025
Hi there KenG, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the features and capabilities of your device. and finding so many uses every day. We have provided links to a few troubleshooting guides to assist you in maximizing the battery life of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone! Fantastic camera
on September 9, 2025
Posted by: Moe2forsure
[This review was collected as part of a promotion.] I have been a Samsung user for so long and knew I needed to upgrade to the S25 ultra, best decision ever. The phone is so sleek making it easy to use and super fashionable to carry. The camera is out of this world! It is now my phone, diary, creating tool and mu favorite mode of documenting priceless moments with my baby. Samsung keeps out performing itself and I love it!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 10, 2025
Hi there Moe2forsure, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are having such a great experience with your device, and finding so amazing for documenting your little one growing up. We hope you'll reach out to us again in the future any time you have questions or additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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