Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5
A Mini Tablet to handle it all!
on September 15, 2025
Posted by: sk8taguyrobear
[This review was collected as part of a promotion.] I have been an avid Samsung user for many years and I must say, Samsung devices continue to impress me. In my line of work, I engage with customers from all over the globe, speaking different languages. It was really hard to keep using Google translate or loading it up on spot. Now, with the Samsung translate, I have a one button feature on my main screen to help relay information to our customers, as well, being able to get their opinions and questions translated to me in real time.
Outside of work, I do a lot of editing with photos, sign documents, etc. Galaxy Ai helps with editing photos, but the best feature...being about to summarize long emails, proof reading what I write, and even the ability to change styles of writing. The Galaxy Ai circle to search is innovative and wows my customers all the time. Not only does Galaxy Ai help with those features, but also maximizing your photos and camera settings, to ensure the best quality photos, with minimizing the actual user work to edit.
To go along with the Ultra watch and Samsung Galaxy Buds Pro 3, the trip to the gym is sweeter. Workout features to keep you up on your workouts daily, sleep apnea feature, and the crisp sound of the Buds Pro 3 enhances the Samsung ecosystem tenfold! There is no other phone brand with the everlasting capabilities of the Samsung ecosystem.
From personal to now my work phone (Samsung Flip 6), Samsung will always be in my formidable future! Thank you for being different!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's my first Samsung and I love it!
on September 15, 2025
Posted by: AndroidGeek123
[This review was collected as part of a promotion.] I use my Samsung Galaxy S25 Ultra daily for streaming, work, and gaming. The display makes movies and sports look amazing, and the performance handles multitasking with no problem. I’ve also been impressed with Galaxy AI, which makes everyday tasks faster and more convenient. Overall, the features really impact my productivity and entertainment in a positive way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All the features I like
on September 15, 2025
Posted by: WildWilly
[This review was collected as part of a promotion.] My Galaxy S25 Ultra takes care of all of my personal needs, to include staying in touch with family, handling my finances, daily reminders, and social media activities. In addition to access to unlimited applications, games, and AI search features. All my connected devices enhance the experience and it completes me!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I have every had!!!!
on September 15, 2025
Posted by: Veilpower42
[This review was collected as part of a promotion.] Best Samsung phone I had had to date. I pretty use my phone like everyone else. Take photo, look throw social media and I use it for work here and their.
Also Samsung is always thinking about customer when it comes to the features. To many to name but very useful and makes your life alot easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Swiss Army Knife of AI Mobility
on September 15, 2025
Posted by: Gurshaan
[This review was collected as part of a promotion.] I have been a long time user of the Galaxy lines of phones and the latest Galaxy AI enhanced S25 Ultra does everything I need and it's AI features keep revealing more features I didn't realize could be so useful. AI is constantly suggesting shortcuts and tips and tricks to make my phone serve me to the best of it's abilities. I'm a big fan and will keep with the galaxy line as long as they maintain this level of quality and innovation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not so good
on September 15, 2025
Posted by: Linux666
[This review was collected as part of a promotion.] I'm disappointed with the Galaxy S25 Ultra getting rid of the memory card option is a bad option had this phone for a while now and had to send my phone in twice for misc repairs the Care+ program is shotty at best I sent in a brand new phone and got a refurbished one twice not a good trade I spent alot of money I expected a new one in return but no I'm having to send in the phone again hopefully I get a brand new one instead of a remanufactured one Samsung please step it up I really don't want to switch to another brand I was really happy with my s21 ultra and my s24 ultra hopefully u guys come out with a Ubuntu touch phone or another OS one that doesn't have anything google that would be awesome
Value
2
Response from Samsung USBy R&R Team, September 16, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device is to you every day for a range of tasks. We appreciate your feedback on what features and options you would like to see with your device. If you are finding your storage capacity to be insufficient, you do have digital cloud-based storage expansion options available that also allow for access to your data across the different devices you may have in your ecosystem. We have provided a link to the Samsung Support Team and Care+ Team if you want to discuss the procedure of repair and replacement we use. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Customer Care+
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Not happy with performance
on September 15, 2025
Posted by: Sautepan
[This review was collected as part of a promotion.] I've been trying out the new galaxy AI features on my device, and I must admit I'm a little underwhelmed so far. The processing speed sometimes feels a bit slow, especially when compared to the hype surrounding it. I was hoping for a more seamless and responsive experience overall, to be honest. Perhaps future updates will improve the performance and efficiency. I am still optimistic that it will get better with time.
Value
1
Response from Samsung USBy R&R Team, September 16, 2025
Hello Sautepan, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your new device is not aligning to your expectations, and we would love to assist you. We have provided links to a few articles to help you maximize the speed of your device, and recommend starting with adjusting the refresh rate of your device. We have also shared a link to the complete manual for your device to help you best align the settings to your preferences. Lastly, we have shared a link to the Samsung Support Team to offer assistance if this frustration continues, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very powerful phone!
on September 15, 2025
Posted by: SpicyTuna
[This review was collected as part of a promotion.] I mainly use my phone to browse social media and watch videos. The screen on this phone makes both of those things very easy to do. The screen is large, bright, and colorful. With 1TB of storage, I have plenty of room to download movies off of Amazon Prime Video to watch when I am traveling.
Value
5
Written by a customer while visiting Samsung US