Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
3
Almost good
on September 15, 2025
Posted by: Seekingadventures111
[This review was collected as part of a promotion.] I've been an avid Android user and have used Galaxy phones in the past and then switched over to Google pixel phones. When it came time to upgrade I decided to leave behind Google pixel and get this phone. However I find myself disappointed in the camera quality it almost feels as if the camera takes photos that are dated and not up to the current potential with Galaxy AI and software. I also feel for some reason the Google assistant and Gemini do not work as well. I have done many things to try to resolve these issues and the phone still seems flawed. I use my phone primarily for taking photos and videos of my adventures with my family. I would like to also mention I have a Samsung leather touch case and after just a few months of using it it has scuffs on the corners and back. I want to like the Samsung products however I find myself just wanting to go back to Google.
Value
3
Response from Samsung USBy R&R Team, September 18, 2025
Hello Seekingadventures111, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know that changing to a new device can come with a bit of a learning curve. We have provided a link to an article to help you with the different camera settings and features of your device. We have also shared a link to the Samsung Support Team if you have questions or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever invented.
on September 15, 2025
Posted by: Leo970512
[This review was collected as part of a promotion.] Artificial intelligence is very intuitive and on a day-to-day basis it goes super well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 15, 2025
Posted by: Rcjames
[This review was collected as part of a promotion.] It's amazing for videos games and work emails. I use it for personal and professional life every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Buen celular
on September 15, 2025
Posted by: Elmejo4
[This review was collected as part of a promotion.] Galaxy AI no hay que decir muchas palabras solo basta con decir....
PERFECTO 👌
PERFECTO 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Upgrade
on September 15, 2025
Posted by: Paulgrayfan
[This review was collected as part of a promotion.] The phone has been a great upgrade from my S22 Ultra. The AI features a great, the camera is amazing and the phone is much faster. I love my Galaxy and though I dont upgrade often, I will continue to upgrade and use other Galaxy devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I loved the 24 more
on September 15, 2025
Posted by: Lovecontent
[This review was collected as part of a promotion.] I've been a fan of Galaxy models forever. I use it mainly for taking photos with its stunning camera lenses and use Galaxy AI to editing the photos like erasing objects. It's a very powerful tool I use for my social media.
However, I liked the 24 Ultra more and was so upset when I found out that they removed the Bluetooth connection from the S pen. I used to easily take pictures with the pen from a distance and got the most out of its 3x and 5x lenses. Now, I barely ever use the pen.
Overall, I love my Galaxy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Full charging voice trouble
on September 15, 2025
Posted by: Tap7993
[This review was collected as part of a promotion.] When the charging full at midnight
The voice notice from Samsung s25
It killing us.so should be leave this system.
Thank
The voice notice from Samsung s25
It killing us.so should be leave this system.
Thank
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy S25 ultra
on September 15, 2025
Posted by: Jeramie
[This review was collected as part of a promotion.] Love the battery life of this new phone. The AI features are really cool the tips menu really makes things very simple . Excellent phone to purchase i will probably never use every feature that it has
Value
5
Written by a customer while visiting Samsung US