Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5
The best Phone of my life.
on September 15, 2025
Posted by: ChzErick
[This review was collected as part of a promotion.] The truth is I was undecided whether to buy this cell phone or one from a very recognized brand like Samsung, but when I saw what Samsung offers I was truly impressed since the phone is so amazing, its megapixel capacity is incredible and speaking of Galaxy IA, the best, honestly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
So disappointed
on September 15, 2025
Posted by: LaLaLisa80
[This review was collected as part of a promotion.] I'm usually one of the first to get the next device. So, I of course purchased the S25 Ultra. I'm so disappointed the S Pen has no Bluetooth. The pen worked great for taking photos and loved gestures. The pen doesn't work well with several types of cases with magnets in them. I preferred the 24.
Value
3
Response from Samsung USBy R&R Team, September 18, 2025
Hi there LaLaLisa80, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when features you have used with your previous devices have been changed or redesigned. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use with the camera of your device. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Love the bigger screen. Great phone
on September 15, 2025
Posted by: Budda85clayton
[This review was collected as part of a promotion.] The picture quality on the movies and YouTubes i watch are great. Great mobile game graphics,nice and clean and clear.
Love the s-pen Great for typing messages and sometimes playing my games. The camera takes beautiful pictures that are full of life and color and see great detail. Love the panoramic view on the camera. Take in the scene of nature.
Love the s-pen Great for typing messages and sometimes playing my games. The camera takes beautiful pictures that are full of life and color and see great detail. Love the panoramic view on the camera. Take in the scene of nature.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Does not have great keyboard no numerical pad
on September 15, 2025
Posted by: Donotlikeit
[This review was collected as part of a promotion.] I have do swipe abs type over and over again. Does not keep suggestions you have to start all over. I do not like this phone. Cannot change the color on keyboard and there is no access to numerical pad.
ALSO who puts the screen shot buttons on the SAME SIDE.
Value
2
Response from Samsung USBy R&R Team, September 18, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your keyboard is to you across a range of apps. We have provided a link to your manual to help you adjust the keyboard settings to best align to your preferences. If you are finding using the keys for a screenshot to be difficult, you can also use a swipe gesture across the display to capture that screenshot. We have provided a link to the Samsung Support Team if you have questions about this feature, or any aspect of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade coming from an S22 Ultra
on September 15, 2025
Posted by: EKP2381
[This review was collected as part of a promotion.] I ordered the S25 Ultra after my S22 Ultra died on me. The upgrade was well-worth it as I immediately noticed gestures, app performance, and fingerprint unlocked was much faster. Battery life is also much improved.
I also appreciate the Galaxy AI features such as integrating Bixby & Gemini and erasing unwanted objects from pictures.
I use my phone for social media, email, messaging, calls, YouTube, news, and weather. The S25 Ultra has been great in all categories so far.
I also appreciate the Galaxy AI features such as integrating Bixby & Gemini and erasing unwanted objects from pictures.
I use my phone for social media, email, messaging, calls, YouTube, news, and weather. The S25 Ultra has been great in all categories so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Device is an amazing camera and a fast processor
on September 15, 2025
Posted by: Galaxy25Photoking
[This review was collected as part of a promotion.] Samsung Galaxy s25 has amazing AI feature such as Gemini the camera is a great natural and low light setting camera as a fast processor and really everything an blogger is looking for in the camera and phone it's lightweight with heavy set features it's easy to navigate through using the entire phone with voice prompts use the camera with voice prompts or gestures edit photos directly from the app camera itself from saturation to Natural Light settings your tiktoker or a social media blogger this phone is perfect for you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy AI knows me!
on September 15, 2025
Posted by: Derrick911
[This review was collected as part of a promotion.] My Samsung Galaxy S25 Ultra is the future of phones! The galaxy ai is so smart amd intuitive, it has learned what I need to do when I need to do it and let's me know its that time. It remembers my schedule and reminds me leave because there is traffic. It analyzes photos of plants for me at work, tells me what song this is if I ask it and does some tremendous photo touchups when needed. Its the ultimate tool I need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra review
on September 15, 2025
Posted by: RyanSr
[This review was collected as part of a promotion.] The S25 Ultra is fantastic, I upgraded from the Fold 5. I do miss the wider screen but many of the games I play are not formatted for the fold and it would either leave black bars or stretch too wide. The S25 is much better, the graphics/resolution are better, the screen is better and the S25 has more Galaxy AI features. The stylus is a downgrade from older models that had a battery and Bluetooth, but it still does a lot of the S pen things that the older ones do. The camera is awesome and takes great pictures and video. Which Galaxy AI can help with that too. Editing and upscale is a breeze and you can still erase things from your pictures, but now Galaxy AI can help clean up your photos. The S25 Ultra doesn't have a big ol camera bump like the fold 5 has. The Ultra also goes great paired with the new Watch 8 or Ultra 2
Value
5
Written by a customer while visiting Samsung US