Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(26,991 Reviews)
Rating breakdown 26,991 reviews
5 Stars
23,184
4 Stars
2,988
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5
Love this phone!
on September 15, 2025
Posted by: Willy1
[This review was collected as part of a promotion.] I'm not sure how to use AI, but I have apparently, however unknowingly. I love this phone! It's very easy to use. I've only ever had a Samsung phone, after using an LG phone, Samsung was a breeze to use! I've used Samsung since the s2! Now, I'm able to upgrade my phone yearly! I look forward to it every year!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on September 15, 2025
Posted by: Kalihikai
[This review was collected as part of a promotion.] I have been a Samsung customer for over 15 years, by far the new Samsung 25 is my favorite phone. Operation system is fast, and the phone is user friendly.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra
on September 15, 2025
Posted by: Eduardo
[This review was collected as part of a promotion.] I would say it was worth it but for some reason Samsung went for a I'm assuming rugged looking camera setup this year so I don't really like it since dust could collect under the sides of the lens but on THE GOOD PART of the s25 ultra is smaller bezel not a big fan of the rounded edges but I prefer the sharp edges from the s24 ultra better performance better brightness i would say it's worth it if you wait for the s26 ultra
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Almost good
on September 15, 2025
Posted by: Seekingadventures111
[This review was collected as part of a promotion.] I've been an avid Android user and have used Galaxy phones in the past and then switched over to Google pixel phones. When it came time to upgrade I decided to leave behind Google pixel and get this phone. However I find myself disappointed in the camera quality it almost feels as if the camera takes photos that are dated and not up to the current potential with Galaxy AI and software. I also feel for some reason the Google assistant and Gemini do not work as well. I have done many things to try to resolve these issues and the phone still seems flawed. I use my phone primarily for taking photos and videos of my adventures with my family. I would like to also mention I have a Samsung leather touch case and after just a few months of using it it has scuffs on the corners and back. I want to like the Samsung products however I find myself just wanting to go back to Google.
Value
3
Response from Samsung USBy R&R Team, September 18, 2025
Hello Seekingadventures111, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know that changing to a new device can come with a bit of a learning curve. We have provided a link to an article to help you with the different camera settings and features of your device. We have also shared a link to the Samsung Support Team if you have questions or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever invented.
on September 15, 2025
Posted by: Leo970512
[This review was collected as part of a promotion.] Artificial intelligence is very intuitive and on a day-to-day basis it goes super well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 15, 2025
Posted by: Rcjames
[This review was collected as part of a promotion.] It's amazing for videos games and work emails. I use it for personal and professional life every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Buen celular
on September 15, 2025
Posted by: Elmejo4
[This review was collected as part of a promotion.] Galaxy AI no hay que decir muchas palabras solo basta con decir....
PERFECTO 👌
PERFECTO 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Upgrade
on September 15, 2025
Posted by: Paulgrayfan
[This review was collected as part of a promotion.] The phone has been a great upgrade from my S22 Ultra. The AI features a great, the camera is amazing and the phone is much faster. I love my Galaxy and though I dont upgrade often, I will continue to upgrade and use other Galaxy devices.
Value
5
Written by a customer while visiting Samsung US