Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(26,991 Reviews)
Rating breakdown 26,991 reviews
5 Stars
23,184
4 Stars
2,988
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5
Galaxy AI Makes Everyday Tasks Effortless
on September 15, 2025
Posted by: W0mb4t
[This review was collected as part of a promotion.] I’ve been using my Samsung device daily for both work and personal life, and the integration of Galaxy AI has made a noticeable difference. The AI-assisted features feel natural and intuitive—whether I’m summarizing notes, translating content in real time, or using text editing tools, everything flows faster and smoother.
For entertainment, the display and performance shine when streaming movies or gaming, with Galaxy AI helping me quickly find what I want or adjust settings intelligently. At work, I use the device for multitasking, and AI-powered suggestions help me stay productive without losing focus.
Battery life, speed, and camera quality are already excellent, but the added AI enhancements make the experience stand out even more. It feels like the device learns and adapts to me, not the other way around.
Overall, Galaxy AI takes an already powerful Samsung device and makes it feel smarter, more personal, and future-ready.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra is amazing!
on September 15, 2025
Posted by: Hwsidd
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is amazing! The display makes streaming, gaming, and movies feel next-level, and everything runs super smooth. Galaxy AI has been a huge boost for my daily productivity—helping me stay organized and get work done faster. It’s powerful, fun, and makes both work and play effortless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I ever had
on September 15, 2025
Posted by: LoyalGalaxyUser
[This review was collected as part of a promotion.] This phone just feels premium all around. The screen is gorgeous, the camera system is next-level, and the Galaxy AI actually makes life easier instead of being a gimmick. It’s not a small phone and definitely not cheap, but if you love taking photos, shooting videos, or just want the smartest phone out there, the S25 Ultra is worth it.
Bottom line: amazing camera, powerful AI, and a phone that feels like it’s ahead of its time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best Phone of my life.
on September 15, 2025
Posted by: ChzErick
[This review was collected as part of a promotion.] The truth is I was undecided whether to buy this cell phone or one from a very recognized brand like Samsung, but when I saw what Samsung offers I was truly impressed since the phone is so amazing, its megapixel capacity is incredible and speaking of Galaxy IA, the best, honestly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
So disappointed
on September 15, 2025
Posted by: LaLaLisa80
[This review was collected as part of a promotion.] I'm usually one of the first to get the next device. So, I of course purchased the S25 Ultra. I'm so disappointed the S Pen has no Bluetooth. The pen worked great for taking photos and loved gestures. The pen doesn't work well with several types of cases with magnets in them. I preferred the 24.
Value
3
Response from Samsung USBy R&R Team, September 18, 2025
Hi there LaLaLisa80, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when features you have used with your previous devices have been changed or redesigned. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use with the camera of your device. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Love the bigger screen. Great phone
on September 15, 2025
Posted by: Budda85clayton
[This review was collected as part of a promotion.] The picture quality on the movies and YouTubes i watch are great. Great mobile game graphics,nice and clean and clear.
Love the s-pen Great for typing messages and sometimes playing my games. The camera takes beautiful pictures that are full of life and color and see great detail. Love the panoramic view on the camera. Take in the scene of nature.
Love the s-pen Great for typing messages and sometimes playing my games. The camera takes beautiful pictures that are full of life and color and see great detail. Love the panoramic view on the camera. Take in the scene of nature.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Does not have great keyboard no numerical pad
on September 15, 2025
Posted by: Donotlikeit
[This review was collected as part of a promotion.] I have do swipe abs type over and over again. Does not keep suggestions you have to start all over. I do not like this phone. Cannot change the color on keyboard and there is no access to numerical pad.
ALSO who puts the screen shot buttons on the SAME SIDE.
Value
2
Response from Samsung USBy R&R Team, September 18, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your keyboard is to you across a range of apps. We have provided a link to your manual to help you adjust the keyboard settings to best align to your preferences. If you are finding using the keys for a screenshot to be difficult, you can also use a swipe gesture across the display to capture that screenshot. We have provided a link to the Samsung Support Team if you have questions about this feature, or any aspect of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade coming from an S22 Ultra
on September 15, 2025
Posted by: EKP2381
[This review was collected as part of a promotion.] I ordered the S25 Ultra after my S22 Ultra died on me. The upgrade was well-worth it as I immediately noticed gestures, app performance, and fingerprint unlocked was much faster. Battery life is also much improved.
I also appreciate the Galaxy AI features such as integrating Bixby & Gemini and erasing unwanted objects from pictures.
I use my phone for social media, email, messaging, calls, YouTube, news, and weather. The S25 Ultra has been great in all categories so far.
I also appreciate the Galaxy AI features such as integrating Bixby & Gemini and erasing unwanted objects from pictures.
I use my phone for social media, email, messaging, calls, YouTube, news, and weather. The S25 Ultra has been great in all categories so far.
Value
5
Written by a customer while visiting Samsung US