Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(27,205 Reviews)
Rating breakdown 27,205 reviews
5 Stars
23,322
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5
Love it love it love it
on September 28, 2025
Posted by: Sweetheather
[This review was collected as part of a promotion.] I love all the s ultra series.They give me everything I need.And want all in one I especially love the s.PenThat made it the best ever since that came out.Sorry for the note lovers!! I don't believe I will try any other phone moving forward.I hope that the s series continues!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wouldn't change
on September 28, 2025
Posted by: Sweets
[This review was collected as part of a promotion.] I love my s twenty five ultra.Along with the other in the ultra category, I am especially happy to have the s.Pen alongside to make this the all in one needed phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wouldn't change
on September 28, 2025
Posted by: Sweets
[This review was collected as part of a promotion.] I love my s twenty five ultra.Along with the other in the ultra category, I am especially happy to have the s.Pen alongside to make this the all in one needed phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone great features.
on September 28, 2025
Posted by: Stiven
[This review was collected as part of a promotion.] Love all the phones features and now its even better with the addition of AI. I always get the the ultra models because of the addition of the stylus. The phone has a great premium look and feel and it does everything I need it to do and more. Can't wait to see what Samsung does with their next release. Samsung for life.
Value
5
Written by a customer while visiting Samsung US
Posted by: Sharon
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Great camera (even at night with little to no light). They only negative is the downloading of files in email. Too many steps to get the file downloaded and then move it into another folder so that you can attach the file to other emails from that email directly. All of my other Samsung phones were a one click download directly to my documents folder and then a one click upload within another email.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone. Super fast, a bit big. But I like it
on September 28, 2025
Posted by: NickCCC
[This review was collected as part of a promotion.] Its honestly a great phone. Its over large and using it one handed it a challenge. But I type with two hands some its great for that. And you can put the phone in one handed mode, which helps. But has flaws as well. I loke cases that allow for mag safe, but the spen won't work with anything mag safe attached. Screen is great, even in the sun light. I find the built in galaxy AI is really nice, image selection and other little helper tools are nice. Although I think chat gpt does a better job at generating any kind of content. I'd say the current AI feels a bit sandboxy, I like it, but its not enough to drive me towards a new device if it was one of the options. The potential is there, but its still new
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
POOR DESIGN
on September 28, 2025
Posted by: NICOLE
from NEWPORT BEACH
Expertise:Intermediate
VERY POOR DESIGN. THE DISPLAY ON TOP IS SO SMALLLLLLLLLLLLL TO SEE THEM. VERY HARD TO HEAR CONVERSATION IN RESTAUARANT,. SAMSUNG MUSIC APP SOME TIME DIES NOT PLAY SONGS AND SKIP TO OTHER SONGS. SOME IT DELETE PICTURES BY ITSELF. SOUND SYSTEM IS AWFUL, YOU MUST HAVE SMALLLLL FINGERS FOR KEYBOARD. IT TAKES SEVERAL SHOTS TO GET A CLEAR PICTURE. SOMETIME I HAVE TO REBOOT THE PHONE TO GET CLEAR PICTURES.. IF I USE HEADSET AND MY PHOBE IN THE POCKET,WHEN I WALK,IT HANG UP THE PHOBE OR SWITCH TO DIFFERENT SONGS.NOT GOOD TAKING PICTURE IN THE DARK.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 29, 2025
Hi there Nicole, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when your device is not aligning to your expectations. We would love to help you resolve your frustrations, and have provided links to troubleshooting guides to assist you with the camera, music, and additional settings and capabilities of your device. We have also provided a link to the Samsung Support Team to offer additional assistance for a resolution if these frustrations continue. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on September 28, 2025
Posted by: ChillyI
[This review was collected as part of a promotion.] Phone is just what I needed. Works 👍 👌 gets great service.
Value
5
Written by a customer while visiting Samsung US