Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(27,201 Reviews)
Rating breakdown 27,201 reviews
5 Stars
23,318
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5
Love this phone
on October 1, 2025
Posted by: Kayonly
[This review was collected as part of a promotion.] This is the best phone. The galaxy AI show be great. This phone does everything i need
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hi there Kayonly, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the usage of this phone, the features of Galaxy AI, and are finding it to be the best phone. We would love to hear from you again any time in the future if you have questions or want to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 1, 2025
Posted by: Mamaforever
[This review was collected as part of a promotion.] Love that they brought back the pen! Love the battery life. All day and still have some left. That is after playing music 80% of the day.
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hello Mamaforever, thank you for taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the enhanced features and battery life of your device. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on October 1, 2025
Posted by: Redrhino4
[This review was collected as part of a promotion.] Amazing phone for work. I use Galaxy Ai to write emails and texts to clients with ease, especially when I'm busy with presentations and meetings.
Screen is large enough to see and love using the stylus write down notes from meetings as well.
Screen is large enough to see and love using the stylus write down notes from meetings as well.
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hi there Redrhino4, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are finding this device to be so amazing for your work, and that Galaxy AI has proven a good companion for your communication, presentations, and meetings. We hope you'll reach out to us again any time you have questions or want to provide additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The standard for Smart Phones
on October 1, 2025
Posted by: BigBrother
[This review was collected as part of a promotion.] The Galaxy series of smart phones has always stood out as a leader but the S25 Ultra is just that. I love the speed, the capabilities and although, I am not much of a phone photo person, the night pics are remarkable! Great phone. Not a fan of the smaller battery power display. The older models were better but I love this phone best so far.
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hey there BigBrother, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the overall usage of your phone, and finding it faster and having more features than devices you've had in the past. We have provided links to resources to help you further discover your device, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone to have, worth every penny
on October 1, 2025
Posted by: Joker1986
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra was a great device. The camera is amazingly clear and the 100x zoom is incredible. I didn't get to test out the Galaxy AI on it though unfortunately so if anyone has I would love to know about it. The video quality is impeccable and its got an incredible battery life. The phone I had unfortunately decided to commit phone suicide by sliding between my rear door to my van and the latch as I was closing the door..😭😭.
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hi there Joker1986, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you were with the inital setup and usage of your device. We have provided a link to the Samsung Support Team if you are in need of a repair with your device. We also offer Customer Care+ to our customers to help provide additional peace of mind that your device is protected from life events. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
I like the samsung Galaxy S25 ultras camera's
on October 1, 2025
Posted by: CTEProfessorX
[This review was collected as part of a promotion.] Hello, Everyone. I would like to share with you, how My Samsung galaxy S25 Ultra has saved the day for me time and time again. Like to yesterday, while teaching I had an issue pop up that needed a quick fix. The wifi firewall blocked my students from gaining access to a vital website. My phone saved the day. I was able to turn on my hotspot. The crazy part was how many students got on my hotspot and how far away it worked, With out being pluged in to a power cable. The battrie life is awsome. I didn't need to charge my phone after. I was able to use my galaxy AI during this time as well to help with my lesson. We use it to help augment information gathering on topics like construction ethics, to jobsite layouts and blueprint reading. This phone with Galaxy AI have changed the way I instruct my lessons. I use my Galaxy S25 ultra more then my laptop. It just works better and faster. So its my goto for most things. i haven't got to the best part yet the camera is insane so many options wow! I use my camera everyday to take videos and photos of projects we are working on.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 1, 2025
Posted by: User2025
[This review was collected as part of a promotion.] This phone is awesome. The display's clarity and vibrant colors are pretty good, providing an immersive visual experience. Its camera system captures stunning photos and videos. The battery life is excellent, easily lasting a full day of heavy use. The Galaxy AI integration is a big plus very appreciated. Overall, this device is the beast that suppose to be.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on October 1, 2025
Posted by: Angelique
[This review was collected as part of a promotion.] I love my new Samsung Galaxy S25 Ultra. I can take amazing pictures with it, even at night. The sound is crystal clear for calls, videos, and music. Having Galaxy AI at the tip of my fingers makes homework a breeze. I can use it to research, brainstorm, explain complex concepts, and so much more. The screen is large with vibrant colors. There is plenty of space for my photos and apps. The response time is instantaneous. I never deal with slow response time.
Value
5
Written by a customer while visiting Samsung US