Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(27,197 Reviews)
Rating breakdown 27,197 reviews
5 Stars
23,315
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
4
Great phone, but ........
on October 2, 2025
Posted by: JokerWhoLaughs
[This review was collected as part of a promotion.] The Galaxy AI is great and the phone is powerful but it's missing the Bluetooth stylus and I feel the phone could be a tad smaller.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on October 2, 2025
Posted by: Fractal
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra for a while now, and it’s easily the best phone I’ve ever owned. The build quality feels premium right out of the box solid, durable, and sleek with a design that balances style and function perfectly. The massive display is bright, sharp, and smooth, making everything from streaming to scrolling feel effortless.
What really stands out is the speed. The processor handles multitasking, gaming, and heavy apps without breaking a sweat. Switching between apps is instant, and even demanding tasks like photo editing run flawlessly. Paired with plenty of RAM, it never feels sluggish, and the battery life holds up well despite the power it pushes.
The camera system is another highlight crisp photos, detailed zoom, and amazing low-light performance. Samsung packed serious hardware and software into this device, and it shows in every shot.
Overall, the Galaxy S25 Ultra is a powerhouse. Between the performance, smooth software experience, and the premium build, it’s the kind of device that makes everything feel faster, easier, and more enjoyable. It’s more than just a phone it’s a tool I trust for both work and play.
What really stands out is the speed. The processor handles multitasking, gaming, and heavy apps without breaking a sweat. Switching between apps is instant, and even demanding tasks like photo editing run flawlessly. Paired with plenty of RAM, it never feels sluggish, and the battery life holds up well despite the power it pushes.
The camera system is another highlight crisp photos, detailed zoom, and amazing low-light performance. Samsung packed serious hardware and software into this device, and it shows in every shot.
Overall, the Galaxy S25 Ultra is a powerhouse. Between the performance, smooth software experience, and the premium build, it’s the kind of device that makes everything feel faster, easier, and more enjoyable. It’s more than just a phone it’s a tool I trust for both work and play.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phones ever!
on October 2, 2025
Posted by: Kattj1006
[This review was collected as part of a promotion.] This phone is absolutely amazing! All of the ULTRA phones have been to me!
Im especially in love with the camera! No other phones are able to take the amazing, incredible pictures like this phone is able to! Especially of the moon!
The phone has cool AI features as well of course making it super up to date.
Id never buy any different phone again.
Im especially in love with the camera! No other phones are able to take the amazing, incredible pictures like this phone is able to! Especially of the moon!
The phone has cool AI features as well of course making it super up to date.
Id never buy any different phone again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy Ultra 25
on October 2, 2025
Posted by: MammaD
[This review was collected as part of a promotion.] I really enjoy using my new Galaxy . Its a great phone. Very dependable. I really like being able to use tap to pay and all of the other features it has. The new AI that comes on this phone is incredible! It allows you to do so many things never before could do!
Value
4
Response from Samsung USBy R&R Team, October 2, 2025
Hi there MammaD, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are enjoying the usage of your device, and finding all of the enhanced features useful for your needs every day. Please, reach out to us again in the future if you ever have questions, or wish to share additional thoughts about your Samsung products with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
GREAT PHONE
on October 2, 2025
Posted by: 2025Ginger
[This review was collected as part of a promotion.] I am 100% a Samsung Galaxy user. This phone is great only issue ive had and im not even sure its 100% with the ohi e itself but when I restart the phone it fixes the issue, is when I lose service due to the area I live, when I move to an are where there is service it does not always reconnect itself. This only happens once in a while and only when I have zero service (the circle with the line through it symbol). I can turn airplane mode on and off, turn my cellular data off and on, etc and nothing will make it reconnect. I just simply have to restart my phone and it fixes the problem and I have service again and I haven't moved location.
Value
4
Response from Samsung USBy R&R Team, October 2, 2025
Hi there 2025Ginger, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your device. We have provided a link to a troubleshooting guide to assist you with the instances you mention where your connection to carrier is interrupted. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Written by a customer while visiting Samsung US
Customer Rating
5
One of the best smartphones
on October 2, 2025
Posted by: Roan789
[This review was collected as part of a promotion.] The S25 Ultra is hands down one of the best smartphones I've ever used. The display is stunning. Performance is lighting fast and handles multi-tasking effortlessly.
The camera is amazing. Colors are vibrant without looking fake, and low light performance are jaw-dropping.
Samsung has really outdone itself this year. I swapped from the S22 Ultra and the S25 feels like a complete package.
Value
5
Response from Samsung USBy R&R Team, October 2, 2025
Hi there Roan789, thank you for taking time out of your day to share your thoughts about your Sasmsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so in love with your new phone, and finding the display to be beautiful, the camera so amazing, and the performance to have gotten faster. We have provided a link to the complete manual to help you with additional features like Galaxy AI, as well as to the Samsung Support Team if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
Very nice phone
on October 2, 2025
Posted by: Goodz2Go
[This review was collected as part of a promotion.] This phone is very fast and with the AI features that makes alot of task easier I gotta say this phone is very impressive Right on Samsung you guys Rock!!!
Value
5
Response from Samsung USBy R&R Team, October 2, 2025
Hey Goodz2Go, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are so pleased with the enhanced features, and amazing capabilities of your device. We have provided a link to the Sasmsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Paula
Verified Purchase:Yes
Nice phone. Like it the best for the quantity of storage
Response from Samsung USBy R&R Team, October 2, 2025
Hi there Paula, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this to be a nice phone, and that you are happy with the storage capacity of your device. We have provided links to resources to assist you with additional features, integrating them in to your usage, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US