Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(26,973 Reviews)
Rating breakdown 26,973 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
514
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5
Love this phone
on October 4, 2025
Posted by: Malamutemomma
[This review was collected as part of a promotion.] I love this phone. I use it for everything. From streaming content, to shopping, taking notes, linked to my home to control everything from thermostat, sprinklers, alarms, ceiling fans, and even tv. I have had no issues or concerns.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best upgrade choice
on October 4, 2025
Posted by: Meyuna
[This review was collected as part of a promotion.] recently upgraded to the new Samsung G25 Ultra, and I have to say—this phone is a game changer. Samsung has truly outdone itself with this model, blending top-tier hardware with intelligent software in a way that feels seamless and incredibly user-focused.
The first thing that stands out is the stunning design. The G25 Ultra is sleek, lightweight, and premium to the touch. The display is breathtaking—an ultra-bright, high-refresh-rate AMOLED that makes everything from videos to multitasking smooth and vivid. Battery life is excellent too; it easily lasts a full day, even with heavy use.
But what really sets the G25 Ultra apart is the introduction of Galaxy AI. This feature brings smart functionality to a whole new level. From real-time language translation during phone calls and live messages to advanced photo editing suggestions, Galaxy AI feels less like a gimmick and more like a genuinely helpful assistant that learns your habits and enhances everyday tasks.
Multitasking is smarter, camera modes are optimized using AI for stunning low-light shots, and productivity tools feel faster and more intuitive. Whether you're a content creator, a student, or a power user, Galaxy AI adapts to your needs in a way that just makes sense.
Overall, the Samsung G25 Ultra is not just an upgrade—it's a leap forward. With cutting-edge performance, gorgeous design, and the brilliance of Galaxy AI, it delivers an experience that feels both powerful and intelligent. Highly recommended.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AI is a game changer
on October 4, 2025
Posted by: Bradr0id1005
from Des Moines Iowa
Expertise:Expert
I am so impressed with the features of the s25Ultra that weren't available with the s24Ultra im blown away by the crazy things I can do with pictures using Galaxy AI
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone does everything i need and more!
on October 4, 2025
Posted by: Godisking
[This review was collected as part of a promotion.] From charging my other devices to removing unwanted people or objects from a photo background with the AI features it's completely mind blowing what Samsung has been able to do with phone nowadays. The DEX feature allows me to do my school work just about anywhere there is a smart TV, id be completely lost without my S25 Ultra, it hands down runs my entire life. I don't need to carry money, credit cards or even keys to get into my rental homes. Oh and the camera on this phone is just amazing. This is my 3rd S series phone starting with the S22 Ultra and there is no going back. Nothing I've ever had previously even comes close. I cant wait to see where ot what the Samsung team comes up with next. Im already way over the moon impressed. Great job Samsung!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Needs bluetooth pen
on October 4, 2025
Posted by: Antigone
from Illinois
Expertise:Intermediate
I've had it about a week, moving from a Note 10+. The phone part is fine. I like the upgrade to the cameras. I don't like the downgrade on the pen. I used the bluetooth feature as a remote to flip thru PPT slides. Now, it's just a basic stylus. I would buy a bluetooth pen. Please do a software update to allow for a bluetooth pen interface.
I would recommend this to a friend!
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, October 6, 2025
Hi there Antigone, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced camera, and additional features of your new phone. We have provided a link to an article to help you with the redesigned S Pen features. We have also provided a link to the complete manual for your device that highlights all the ways you can use controls on your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great photo phone
on October 4, 2025
Posted by: DogMom
[This review was collected as part of a promotion.] I love my phone. It does everything I want and more. Im very impressed with the camera quality when I take pictures or video. I also like the erase stuff i don't want in the photo.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best yet to come
on October 3, 2025
Posted by: TJ1990
[This review was collected as part of a promotion.] Galaxy AI is top notch. Love the phone, has everything i need and everything works well. Its quick and has tons of storage. Nothing bad about it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Finally the Galaxy/Notebook combo we want
on October 3, 2025
Posted by: Dweller888
[This review was collected as part of a promotion.] I, as well as many others I know, have been wanting the Galaxy and Notebook to be combined since the start of both. While not their first attempt, Samsung never fully combined the 2 in the way they did with this phone. I've never truly been happy with any phone, probably why I designed OS's for rooted phones and hated not rooting my phone. While I still like rooting(we all hate bloatware) I don't feel like it's a do or die with this phone. I can deal with the bloatware(not all Samsung, phone companies are ridiculous) for the peer satisfaction this phone brings me. I would only suggest a better Spen as I've worn the tip out in less than 6 months and it feels scratchy when it should feel smooth like a drawing pad. Overall though 10/10 recommend.
Value
5
Written by a customer while visiting Samsung US