Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(26,972 Reviews)
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
1
Not worth the Cost.
on October 8, 2025
Posted by: matt
from san antonio, texas
Expertise:Intermediate
There are too many useless apps loaded onto the device by the manufacturer. They market the phone based on its AI performance, but it has little appeal. The fit and finish could be improved. It is too large to be on a belt clip. In addition, the screen scratches too easily. I'll resell this and buy an unlocked older phone. I regret the purchase; it is genuinely not worth the money. At this price point, I expect a phone that is tough, well-made, has plenty of storage, has long battery life, and is not laden down with ridiculous apps.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, October 8, 2025
Hi there Matt, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. Your feedback is invaluable to us as we continue to strive for innovation and devices that truly excite our customers during usage every day. If you are finding the display to be scratching too easily, we do offer screen protectors for your device for the additional peace of mind. If you are wanting to wear your phone on your belt with the clip but finding this device to be too large for that usage, the Samsung Galaxy S25, or Galaxy S25+ may have the size and weight you are seeking. Lastly, we have provided a link to the complete manual for your device to discover additional ways that the features or Galaxy AI can enhance your experience, and another to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My Forever Phone
on October 8, 2025
Posted by: Ebonyblue
[This review was collected as part of a promotion.] If I could keep this phone forever, I would!! The system operates clean and quick with no lagging. All applications are easy to access, use, and many are free. I love the updates as they enhance my device in a major way everytime as well as keep all functionality ahead of the game. The clarity of the images are crystal clear and precise with a variety of editing options. Lastly, the storage on my Samsung is unmatched. I will always be a Samsung girlie 😊
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the line
on October 8, 2025
Posted by: Topcoatconcretecoatings
[This review was collected as part of a promotion.] The best of the best as exspected this is my second ultra first being the 21 and wow the photo quality is impeccable and their new Galaxy AI make setting reminders other helpful uses even better. Get what you pay for 100% with the s25 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Battery issue
on October 8, 2025
Posted by: Lovequinn
[This review was collected as part of a promotion.] Battery issue after paying this big amount of money is not acceptable
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on October 8, 2025
Posted by: Owly541
[This review was collected as part of a promotion.] Highly recommend the Galaxy S25 Ultra to anyone that wants and needs the most modern tech and fastest processing speeds for gaming, apps accommodations etc
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 8, 2025
Posted by: Guero86
[This review was collected as part of a promotion.] My new Galaxy 25 ultra exceeded my expectations!!! And the Galaxy AI works great . Im so happy I bought this phone. Samsung is my favorite brand of phones, televisions, and electronics.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
In my opinion, this is an all in one device.
on October 8, 2025
Posted by: ChanMan
[This review was collected as part of a promotion.] Galaxy AI function on my device is very helpful for finding points of interest such as restaurants, stores, and all forms of entertainment. This device is a 6.9 inch high-definition display, which allows me to do my banking as well as reading different documents or spreadsheets on my phone with ease.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Runs nice.
on October 8, 2025
Posted by: Binny44
[This review was collected as part of a promotion.] I love all the great features. So many features to learn.
Value
5
Written by a customer while visiting Samsung US