Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(26,972 Reviews)
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
4
Great phone, but camera very glitchy
on October 8, 2025
Posted by: OkieEquestrian
[This review was collected as part of a promotion.] I do feel like the AI features in the phone are quite robust. I have zero complaints and I enjoy Galaxy AI. The only issue I have had with this phone so far is the camera will glitch and begin ticking rapidly when you try to zoom out to the widest angle. It will vibrate and not allow you to focus whatsoever until you zoom in further. Otherwise the phone is very fast, connectivity is excellent, and I have zero complaints regarding the Bluetooth capability or the processing speed when navigating apps.
Value
4
Written by a customer while visiting Samsung US
Posted by: Liel
from Miami
Expertise:Beginner
Verified Purchase:Yes
I'm very disappointed with the device, I don't feel any change from the Ultra 23 I had.
Truly a bad device.
Truly a bad device.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 9, 2025
Hi there Liel, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have expectations for a new device and then not seeing the updates you are expecting. We have provided a link to the complete manual for your device to assist you with the enhanced features of Galaxy AI and integrate all of the updates in to your usage. We have also shared a link to the Samsung Support Team to offer additional assistance if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Mary Howington
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
Buying my new phone was so easy and less expensive than going to Tmobile
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Happy Customer
from Des Moines, IA
Verified Purchase:Yes
Love the 1TB of storage. Couldn't believe how much of a difference it made with the overall speed of my phone when compared to my other that was running out of memory/space. The silver color and overall look of the phone is great as well!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Danny C
from O'Fallon, IL
Expertise:Intermediate
Verified Purchase:Yes
Great phone with a phenomenal camera. Battery life will surprise you
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The product is beautiful
on October 8, 2025
Posted by: Dwilks67
[This review was collected as part of a promotion.] Everything is great about the phone. It works fast and the Ai is is excellent. The picture quality is beautiful. It takes great pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy S25 Ultra
on October 8, 2025
Posted by: 876705
[This review was collected as part of a promotion.] My experience with this phone has met all my expectation. As far as the AI I'm very thrilled with it and looking forward to continue my relationship with Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A Major Step Back from the S24 Ultra
on October 8, 2025
Posted by: BOSSMAN16
[This review was collected as part of a promotion.] As a user who considered the Galaxy S24 Ultra perfect, the S25 Ultra is a significant regression. For my daily use of communication, social media, and YouTube streaming, the downgrade is noticeable in several critical areas:
Drastic Drop in Battery Life: This is the biggest issue. I went from a consistent 10 hours of screen-on time on my S24 to struggling to get even 4 hours on the S25 with the same usage. It's a massive and unacceptable step backward.
Performance Degradation: Unlike the flawless S24, this phone suffers from increasing lag and slowdowns, and it seems to get worse with each software update.
Galaxy AI Regression: Even the acclaimed Galaxy AI feels less impressive. On the S24 it was perfected and seamless, but on the S25 the same features feel less responsive and intuitive.
Removed Features: Key software functions and settings that I relied on with the S24 are inexplicably missing from the S25.
Slower Charging: Using the exact same official charger, my S25 charges noticeably slower than my S24 did.
This purchase was a mistake. I desperately miss the reliability, performance, and all-day battery of my S24. I truly hope Samsung addresses these issues and returns to that standard of quality.
Drastic Drop in Battery Life: This is the biggest issue. I went from a consistent 10 hours of screen-on time on my S24 to struggling to get even 4 hours on the S25 with the same usage. It's a massive and unacceptable step backward.
Performance Degradation: Unlike the flawless S24, this phone suffers from increasing lag and slowdowns, and it seems to get worse with each software update.
Galaxy AI Regression: Even the acclaimed Galaxy AI feels less impressive. On the S24 it was perfected and seamless, but on the S25 the same features feel less responsive and intuitive.
Removed Features: Key software functions and settings that I relied on with the S24 are inexplicably missing from the S25.
Slower Charging: Using the exact same official charger, my S25 charges noticeably slower than my S24 did.
This purchase was a mistake. I desperately miss the reliability, performance, and all-day battery of my S24. I truly hope Samsung addresses these issues and returns to that standard of quality.
Value
3
Response from Samsung USBy R&R Team, October 9, 2025
Hello BOSSMAN16, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not operating as expected. We have provided links to articles to help you maximize the battery life of your device, maximize the speed and avoid the freezing or crashing, and discover the advanced features of Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if your frustrations continue with your device. We would also love to hear from you again about the features you mention being removed. We appreciate you being a Samsung customer. -Elizabeth\nGet the most out of your Galaxy phone or tablet battery\nhttps://www.samsung.com/us/support/answer/ANS00078987/\nApps are draining battery on Galaxy phone or tablet\nhttps://www.samsung.com/us/support/troubleshooting/TSG01001388/\nWall chargers and charging your Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS00078994/\nHow to adjust refresh rate options on your Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS10003396/\nSamsung phone or tablet freezes and crashes\nhttps://www.samsung.com/us/support/troubleshooting/TSG01001416/\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US