Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,356 Reviews)
Rating breakdown 26,356 reviews
5 Stars
22,602
4 Stars
2,914
3 Stars
511
2 Stars
151
1 Star
178
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Customer Rating
5
This product have many utilities and it is helpful
on April 27, 2026
Posted by: Gleimbek
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is one of the most advanced smartphones of 2025, mainly due to its strong focus on artificial intelligence. Unlike previous models, AI is now central to the user experience, influencing how people interact with apps, the camera, and daily tasks.
It delivers top-tier performance thanks to a powerful processor, allowing smooth multitasking, gaming, and on-device AI processing. This reduces reliance on cloud services and improves speed and privacy.
A key feature is its multimodal AI, which can understand text, voice, and images at the same time. This enables more complex commands across multiple apps, turning the phone into a more capable personal assistant. AI also enhances the camera with real-time image optimization, noise reduction, and smart editing tools, making high-quality photography accessible to all users.
Additionally, AI powers features like daily summaries, smart notifications, and contextual suggestions to improve productivity. However, these functions are still evolving and may not always be consistent.
The battery offers solid all-day performance, although charging speed is not the fastest. The design remains premium, with a bright, high-resolution display, but hardware changes from the previous generation are limited.
Overall, the S25 Ultra is a major step toward AI-driven smartphones, though not all features feel essential yet.
It delivers top-tier performance thanks to a powerful processor, allowing smooth multitasking, gaming, and on-device AI processing. This reduces reliance on cloud services and improves speed and privacy.
A key feature is its multimodal AI, which can understand text, voice, and images at the same time. This enables more complex commands across multiple apps, turning the phone into a more capable personal assistant. AI also enhances the camera with real-time image optimization, noise reduction, and smart editing tools, making high-quality photography accessible to all users.
Additionally, AI powers features like daily summaries, smart notifications, and contextual suggestions to improve productivity. However, these functions are still evolving and may not always be consistent.
The battery offers solid all-day performance, although charging speed is not the fastest. The design remains premium, with a bright, high-resolution display, but hardware changes from the previous generation are limited.
Overall, the S25 Ultra is a major step toward AI-driven smartphones, though not all features feel essential yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on April 27, 2026
Posted by: TheGifted86er
[This review was collected as part of a promotion.] I enjoy the Galaxy AI feature, it makes the phone easy to use and convenient. I mainly use the phone for everyday items and apps, i love how it pairs to my ecosystem of Samsung devices. I wish it had the privacy screen feature as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has everything that I need
on April 28, 2026
Posted by: Fredinho10
[This review was collected as part of a promotion.] I love galaxy AI , all the time I used with any question
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
,Privacy....
on April 29, 2026
Posted by: Love to shop 2
SAMSUNG IS KING. Join the privacy team...
The You, Samsung for all an everything inbetween.
Sometimes a company helps more than youll realize....100% true
The You, Samsung for all an everything inbetween.
Sometimes a company helps more than youll realize....100% true
Written by a customer while visiting Samsung US
Customer Rating
1
Awful phone 0
on May 4, 2026
Posted by: Hkmel
from Sacramento california
Expertise:Expert
Phone works against me, not for me. I've never hated a phone so much. Even government free phones are better.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 5, 2026
Hey there Hkmel, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your new device is not meeting your expectations. Without knowing the details of your experience with your device, we have provided links to the complete manual and the Samsung Support Team to help you adjust the settings to align to your usage, discover the capabilities of your device, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Game Booster & Modes
on May 16, 2026
Posted by: Nathanxff
[This review was collected as part of a promotion.] I use my Samsung phone mostly for Free Fire, YouTube, and school stuff. Game Booster actually helps my games feel smoother and I notice less lag when I play for a long time. The battery is pretty good too because I can play without charging every few hours. I also tried some Galaxy AI features and they’re useful for quick searches and editing. Overall I’ve been enjoying this phone a lot and it been 2 years since I had it and it still feels great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Constantly glitching
on June 10, 2026
Posted by: Jmc217
[This review was collected as part of a promotion.] This is the worst phone I have ever owned. I have had nothing but issues with this device since I got it. Its constantly stating I dont have service or my old phone comes up as registered phone instead of current phone. I have reached out to my carrier many times about this device and still having issues. Smh I do not recommend this model at all.
Value
1
Response from Samsung USBy R&R Team, June 11, 2026
Hi there Jmc217, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how valuable the uninterrupted usage of your device is to you, and how important your phone calls are to you. We have provided links to a few articles to help you troubleshoot the connection to your carrier at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
I liked the Note 20 Ultra better. No AI.
on June 18, 2026
Posted by: KeepItSimple
[This review was collected as part of a promotion.] I loved the Note 4. I liked the Note 20 Ultra, but the S25 Ultra is too big and I don't like the AI trying to do everything. I spend too much time correcting the AI.
Value
3
Response from Samsung USBy R&R Team, June 22, 2026
Hi there KeepItSimple, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not aligning to your expectations. We have provided a link to the full manual to help you best align the settings to your preferences, and disable any features you are not wanting to use every day. We have also provided a link to the Samsung Support Team to help you troubleshoot the accuracy of Galaxy AI if you are wanting to integrate these features in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US