Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,240 Reviews)
Rating breakdown 26,240 reviews
5 Stars
22,503
4 Stars
2,904
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Customer Rating
5
This phone is amazing
on June 11, 2026
Posted by: Steve6972
[This review was collected as part of a promotion.] This phone has galaxy AI that learns from your activity to better understand your commands it learns your patterns quickly and gives spot on answers and results are lightning fast as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 11, 2026
Posted by: Bigbird
[This review was collected as part of a promotion.] Great phone, could use a shot for sd card but otherwise great. Extremely durable. I'm really hard on phone and haven't had a Crack. Fingers crossed
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Example: This product is okay
on June 11, 2026
Posted by: Hopeiwin
[This review was collected as part of a promotion.] Galaxy AI is okay. Is that it?,...................
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Unsatisfied
on June 11, 2026
Posted by: Lex1xx
[This review was collected as part of a promotion.] Going from a S22 ultra to the 25 ultra ultimately left me feeling very unpleased.
I can say that as far as the "AI" goes with the s25 ultra has been very helpful in plenty of areas, but in all honesty; ive been thinking about "downgrading" back to the s22 ultra when my contract is up..
I can say that as far as the "AI" goes with the s25 ultra has been very helpful in plenty of areas, but in all honesty; ive been thinking about "downgrading" back to the s22 ultra when my contract is up..
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hi there Lex1xx, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know our customers have a range of different needs and wants from their chosen device, and we are pleased to hear that you have found the features of Galaxy AI helpful. Without knowing what features may not be aligning to your preferences, we have provided links to the complete manual and the Samsung Support Team to help you have the best possible experience with your device, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It has great features like capturing nice pics
on June 11, 2026
Posted by: Charan
[This review was collected as part of a promotion.] Galaxy ai has amazing features while compare with other brand mobile ai's, we already seen many examples in reels and in social media,
This s25ultra is something special with camera, battery, processors functions
This s25ultra is something special with camera, battery, processors functions
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bought this phone used from a friend....
on June 11, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] MUCH better phone then I had! Good features and camera! I need to replace the S pen because its not working, but other than that. I LOVE THIS PHONE!
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hi Girlmom41978, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear how happy you are with your new device. We know how frustrating it can be when your accessory is not operating as intended. The features of the S Pen have been redesigned and we have provided a link to an article to help you with these features. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this frustration. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is underrated
on June 11, 2026
Posted by: Keshiiyh
[This review was collected as part of a promotion.] I have been using this phone for about a year and it's such a good product that even my mom who hasn't bought a new phone for years was impressed enough to buy it. And let me tell you how much I love this phone. This phone has everything you need AND want. The camera is so perfect it literally made me want to post on social media. I also use the galaxy AI by this phone which is built in, for my assignments. And it's so quick and easy to access. Samsung did a really good job with adding AI for this phone. This phone is just so future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone
on June 11, 2026
Posted by: Jfin7713
[This review was collected as part of a promotion.] I love galaxy ai...perfect friend to have...all the answers you will ever need in 1 phone
Value
5
Written by a customer while visiting Samsung US