Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,248 Reviews)
Rating breakdown 26,248 reviews
5 Stars
22,510
4 Stars
2,905
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Customer Rating
3
Bring back the old screens from s10+
on June 10, 2026
Posted by: JennaRose
[This review was collected as part of a promotion.] I miss the old screens from the s10+.. miss removable SD cards and 512gb internal storage. Samsung went downhill with phones after s10+. The s5 active galaxy is what made me stick with Samsung phones but I tried multiple new top of the line galaxy phones since and nothing compares to the older style screens and durability.
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hi there JennaRose, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your new device is not meeting your expectations. We have provided a link to the complete manual for your device to help you best adjust the display settings to align to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Definitely enjoy the spen and galaxy ai features
on June 10, 2026
Posted by: Roystaa
[This review was collected as part of a promotion.] Galaxy ai makes everyday life a little simpler! I would recommend the galaxy s24 edge
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone with amazing features!
on June 10, 2026
Posted by: S26UltraGai
[This review was collected as part of a promotion.] I use my Samsung Galaxy S25 Ultra mainly for landscape photography. In absence of a DSLR camera, this phone suits all my needs.
The Galaxy AI feature keeps me hooked to latest technogical advancements and also makes life easier. Whether it's translations or quick questions, Galaxy AI resolves them all. Finally, in true sense it is a smart phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The balance perfect and performance
on June 10, 2026
Posted by: JDixon07
[This review was collected as part of a promotion.] Samsung has the perfect balance for everyone, from gamers and streamers who can do everything from editing and research to organizational tasks, to those who want to make life easier every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is what I needed for my everyday us wor
on June 10, 2026
Posted by: Lbjun13
[This review was collected as part of a promotion.] This device is a perfect for what i do for work and on a personal experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on June 10, 2026
Posted by: SymSym
[This review was collected as part of a promotion.] My S25 Ultra with Galaxy AI included is very helpful to me every day for personal use and for work use. Thank you!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product has great features
on June 10, 2026
Posted by: DBcREIGN
[This review was collected as part of a promotion.] I love the galaxy AI makes online purchases so much easier with being able to screenshot and search certain products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best Phone ever
on June 10, 2026
Posted by: Snail57
[This review was collected as part of a promotion.] I recently purchased my new Samsung device, and the experience has exceeded all my expectations. I mainly use it to multitask between work and school, and its performance is flawless. My lecture videos play smoothly, and the battery easily lasts all day without any issues.What has truly transformed my daily routine is the integration of Galaxy AI. This intelligent technology optimizes system functions based on my usage habits, significantly improving speed when opening heavy applications. Additionally, the AI-assisted photo editing tools allow me to enhance my school images with just a single tap, automatically removing reflections and unwanted objects.For entertainment, the screen delivers vibrant colors and impressive sharpness, making it ideal for watching series on streaming platforms or enjoying demanding video games during my free time without any lag.
Value
5
Written by a customer while visiting Samsung US