Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,248 Reviews)
Rating breakdown 26,248 reviews
5 Stars
22,510
4 Stars
2,905
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Customer Rating
5
The phone has a great photos and video features
on June 10, 2026
Posted by: ThriftyGillybear
[This review was collected as part of a promotion.] It a great phone to use AI galaxy on it help with things and spelling word and how to word them when you try to say something about the subjects in hand without errors
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is great but overheats
on June 10, 2026
Posted by: Tbthmg123
[This review was collected as part of a promotion.] I love this phone.but there's no sd card slot and the overheating is a problem when I use the camera and the flash at the same time. Its weird. If im trying to make a video and I want great lighting, ill use the flash on the back like anyone would, but it starts to overheat just after 5 minutes of use. If I use the flash as a flashlight, there's no problem. Just when Im using the video. I love the Galaxy Ai features not being so in your face like everything else and more like a partner. The camera is amazing for both pictures and video.
Value
3
Response from Samsung USBy R&R Team, June 10, 2026
Hi there Tbthmg123, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are enjoying the amazing camera quality for great photos and videos. We have provided a link to a troubleshooting guide to assist you with the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you if this experience continues, or you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 10, 2026
Posted by: tkegdl684
[This review was collected as part of a promotion.] Phones every year are getting better, especially the AI
Value
5
Written by a customer while visiting Samsung US
Posted by: KellyK
Expertise:Intermediate
Verified Purchase:Yes
Coming from a S20 is beyond a upgrade it's a experience for the ages! So much has advanced in the phone and I'm glad I made the purchase!!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Love the S Pen and features it's fast
on June 10, 2026
Posted by: Bunny67
[This review was collected as part of a promotion.] I use my phone for galaxy AI all the time for quick meal ideas or movie recommendations or new trending games to download
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Galaxy phone!!
on June 10, 2026
Posted by: Tazzzzz
[This review was collected as part of a promotion.] My Galaxy 25 plus is one of the best phones I have ever owned, truly. It has tons of realy cool customization options I have never seen in another device. The Galaxy AI is something I use often to help me learn about customer products I am unfamiliar with. As simple as taking a photo, and then highlightng or circling the item in question and the AI will jump in and identify it, as well as give you tons of information on the product. I am stoked about my Galaxy phone and all that it can do. Thank you Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like the new ui but..
on June 10, 2026
Posted by: Midnight
[This review was collected as part of a promotion.] I love it but I do miss the luxury look of the camera rings the s24 ultra had.
The ai call features are a definite game changer tho! As a college student when I'm in class and the phone rings I sent them the person calling straight to text call to see if its important without disturbing anyone!
The air drop update I love! I can now share my videos and photos with anyone!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone!
on June 10, 2026
Posted by: BrattyBish
[This review was collected as part of a promotion.] I use Galaxy Ai daily it's so helpful.... there are so many great features to this phone! I've had it for over 2 years now and haven't had a single problem with it. I cook a lot soup the clock and time functions are used all the time they are always reliable.
Value
5
Written by a customer while visiting Samsung US