Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,250 Reviews)
Rating breakdown 26,250 reviews
5 Stars
22,512
4 Stars
2,905
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Customer Rating
5
Android is better
on June 5, 2026
Posted by: PapaGhost
[This review was collected as part of a promotion.] I have used the S Series of Samsung for many years. This S25 has by far been the best yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra
on June 5, 2026
Posted by: Kangol
[This review was collected as part of a promotion.] My Samsung S25 Ultra is an amazing device which I'm really enjoying.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product continues to perform and is very dura
on June 5, 2026
Posted by: Cdya177
[This review was collected as part of a promotion.] Galaxy AI helps tremendously. I love the spen and the continuing improvement with that as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung S25 Ultra
on June 5, 2026
Posted by: Nini9900
[This review was collected as part of a promotion.] I use this phone for everything. I have used Galaxy AI features to make planning events easier. Also, this phone had a large screen size which allows me to be productive without a laptop. The stylus helps me to take notes on the fly. I am a loyal Samsung phone owner.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Robust phone
on June 5, 2026
Posted by: Samsunguser
[This review was collected as part of a promotion.] I dropped this device many times like 10 times at least. Slipping from my hand and fro my table. It survived all the drop so far
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The overall experience of the phone has been..
on June 5, 2026
Posted by: Lionblaze
[This review was collected as part of a promotion.] The overall experience of the phone has been amazing! I mainly use it for streaming shows and social media, but the battery will last me all day. And if there is ever anything im not sure about or want to find online I can use the Galaxy Ai feature to help me search for it. Which I recently used to find out a type of snake in my yard. Overall, this has been my favorite phone so far!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Hate this phone
on June 5, 2026
Posted by: Daphnijo
[This review was collected as part of a promotion.] This phone sucks always freezes and logs me out of things .
Value
3
Response from Samsung USBy R&R Team, June 8, 2026
Hey Daphnijo, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We absolutely understand how important the uninterrupted usage of your device is to you every day. We have provided a link to an article to help you troubleshoot the freezing you mention experiencing at your convenience. We have also shared a link to an article to help you troubleshoot apps not operating as intended. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This unit has unbelievable features that I love us
on June 5, 2026
Posted by: Bestphoneever
[This review was collected as part of a promotion.] This is the best electronic device I have ever used before for anything I do on this phone
Value
5
Written by a customer while visiting Samsung US