Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,249 Reviews)
Rating breakdown 26,249 reviews
5 Stars
22,511
4 Stars
2,905
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Customer Rating
1
Don't waist your money!
on April 6, 2026
Posted by: Alex
from Charleston SC
Expertise:Expert
I would put 0 star, horrible experience, the moment my warranty ended the camera focus start shaking and making noise, I tried to get help from Samsung but no help at all, for very expensive phone they don't want to take responsibility for selling faulty product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 7, 2026
Hello Alex, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not functioning as intended or expected. We have provided a link to an article to help you troubleshoot the blurry photos you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if this frustrations continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my s25 ultra
on April 12, 2026
Posted by: MommaC
[This review was collected as part of a promotion.] I use my galaxy s25 ultra for everything. Playing games surching the net and i have been learning how to use the galaxy ai at first I did not like it but now I think is amazing it has alot of really nice features technology has come along ways.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything a good daily phone should have
on April 29, 2026
Posted by: VJ0906
[This review was collected as part of a promotion.] As a student, I use the S25 ultra for daily activities, study, and games. One particular reason I got this Galaxy AI phone was the pencil, which allows me to take notes. With a price point similar to most top level phones from other brands, along with a 7 year update guaranteed, this was the best choice!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
best phone I've owned
on May 3, 2026
Posted by: JessesGurl
[This review was collected as part of a promotion.] Beautiful screen quality, takes great pics and video, VERY fast charging, Galaxy AI is *chef's kiss*, love the s pen, snappy performance, and phone body is so sleek.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25ULTRA phone
on May 9, 2026
Posted by: Jessica
[This review was collected as part of a promotion.] Good camera. Good to use Microsoft software specially for school projects.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the galaxy 10x view
on May 20, 2026
Posted by: AllGalaxy1
[This review was collected as part of a promotion.] Love being able to use Galaxy AI so simple.and love the translator I love to stream movies
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Device
on June 9, 2026
Posted by: Demosky
[This review was collected as part of a promotion.] Galaxy AI helps me take my photo editing to the next level, as a pro photographer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So Many Features, It Does Everything + More
on June 13, 2026
Posted by: Ladytcat2003
[This review was collected as part of a promotion.] I upgraded my Note 9 after having it for 8+ years...it was time. This phone has so many features that, here I am over a year with it, and I still haven't used all of the features it has. It also has 2 Sim card slots, so I can add an additional phone number without having to have a seperate phone, if I want to use it as a business phone as well. I have used the "Galaxy AI" to get specific information on searches I've done. That has been TREMENDOUSLY helpful. It's a learning curve for me being a senior but I'm learning. The only 2 things I wish is that they kept the wired headphone port, so charging and listening to music/books/movies,etc...) while charging the phone is possible. And came in more distinct colors, as the gray and the lavender/purple pretty much look the same(light & matalic). But they are still nice colors. I thoroughly enjoy the on board stylus. As a senior with arthritic hands sometimes it's difficult to tap the appropriate buttons on the keyboard, anybody with "word prediction" understands my issue, the on board stylus is definitely a game changer for me. The camera is excellent, but for the fact that there is a significant delay in shutter speed when trying to take a fast picture. If the subject of the picture isn't stationary, chances are you'll miss the picture. But I really don't know if it's a phone issue or a me really "not knowing what I'm doing" issue. There may be something in my settings that I need to do. Anyway, I definitely recommend this phone.
Value
5
Written by a customer while visiting Samsung US