Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,355 Reviews)
Rating breakdown 26,355 reviews
5 Stars
22,601
4 Stars
2,914
3 Stars
511
2 Stars
151
1 Star
178
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Customer Rating
5
great phone
on April 13, 2026
Posted by: bnbsmom
[This review was collected as part of a promotion.] Upgraded to the galaxy s25 ultra when my 6 year old galaxy started to have issues and have not had any issues. My kids love the built in pen for drawing games and I love that it is fast and responsive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has excellent memory and RAM capabili
on April 13, 2026
Posted by: AlRop1985
[This review was collected as part of a promotion.] Although I'm still learning how to use Galaxy AI, the artificial intelligence appears to be solid. The results to questions that I ask get answered quickly and decisively. However, the Samsung Galaxy 25 Ultra is so much better than my previous standard phone and all areas that matter. I have more memory, more RAM, more cache, and stronger and faster processing speeds when using the apps that I need and desire.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone over all...
on April 13, 2026
Posted by: Lovemysamsung
[This review was collected as part of a promotion.] One of the main things I really dont like is the Spen. Since getting this phone it doesn't seem to write like it use to. I feel like I have push it down hard on the screen. I been only a Samsung Galaxy user for years.
Value
3
Response from Samsung USBy R&R Team, April 14, 2026
Hello Lovemysamsung, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the S Pen usage of your device, and troubleshoot the recognition of the S Pen by your device. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device, or you have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is just 10's across the board
on April 13, 2026
Posted by: Arthur
[This review was collected as part of a promotion.] The S25 Ultra phone has so many AMAZING features, I'm still learning them & it's fun. I love the Gemini AI feature, it's so helpful. I use my phone alot for streaming & shopping.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great feature 👌
on April 13, 2026
Posted by: Hecron
[This review was collected as part of a promotion.] I LOVE IT ❤️ for the pictures 📸 faster and easy to work on it 🙌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
the best phone I have in my life
on April 13, 2026
Posted by: Abdel120
[This review was collected as part of a promotion.] thank you samsung for made this device its greatest phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always amazing this phone is the best
on April 13, 2026
Posted by: Rickybobby
[This review was collected as part of a promotion.] Just want to say that this phone is probably one of the best phones I've ever had the only thing I do find to have a problem is that you guys don't want to go back to the note name i would really love if you guys went back to Galaxy Note whatever number
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quality of the phone
on April 13, 2026
Posted by: rizzoworld
[This review was collected as part of a promotion.] The one reason why I haven't upgrade to the new galaxy os because of the quality of the aluminum of the shell of the phone. The new phone is made out of a plastic and I feel it's less dura
Value
5
Written by a customer while visiting Samsung US