Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,276 Reviews)
Rating breakdown 26,276 reviews
5 Stars
22,536
4 Stars
2,906
3 Stars
506
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Customer Rating
4
Keyboard's got a smooth, fast response.
on June 9, 2026
Posted by: Joepflip
[This review was collected as part of a promotion.] Using AI when responding to emails and following up with business partners helps me feel more confident when communicating. I Especially feel good about writing to be better understood with grammer and writing style choices through using AI.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good camera
on June 9, 2026
Posted by: Love3shop
[This review was collected as part of a promotion.] I love how it has Galaxy AI features to help me with every day tasks!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best Smart phone I ever had
on June 10, 2026
Posted by: DzEagle
[This review was collected as part of a promotion.] Love how smooth , fast is this phone. And on top of all the the great things that this device can offer , I love its cooling system . The phone stays cool and operational , never overheats even if left on a car's dashboard all day , in a 90F degrees plugs to a charger.
I just love it.
I just love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy I've had yet...
on June 10, 2026
Posted by: SamFourLyfeMaybe
[This review was collected as part of a promotion.] The inclusion of Galaxy AI on my S25U is a nice addition, I think.
Phone is sleek but powerful.
Quick as greased lightning, but efficient as a leaf in the wind.
Quality phone, 10/10 would buy again so long as the new model isn't neigh comparable in price.....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Display ...bed poxel first year...
on June 11, 2026
Posted by: Bobyx1
[This review was collected as part of a promotion.] AI hmmmmm do I really need it?
Phone is ok........
Phone is ok........
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my device but there's one flaw
on June 13, 2026
Posted by: Bambalycious
[This review was collected as part of a promotion.] Galaxy AI has really came a long way I'm pretty impressed. My camera features are extraordinary and I love the phone features, the only flaw is there is no way to lock in the s pen, it needs a closing cover of some sort since it comes out every time I drop my phone(which I do often unfortunately) but it comes out way too easy and now I've lost it without knowing it happened
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Kind of bamboozled...
on February 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I wanted this phone to be my new phone after like 8 years with a note9. I grabbed it got home, loved it. Then I later found out you guys discontinued expansive space. Highly disappointed! Now I'm stuck with the smallest amount of space because I thought I could buy a 1tb card and add it later when I could afford. You guys messed up but time.
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hey there JesscJames, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable specific features of your device are to you, and wanting to have the expanded storage can be vital to keeping all of your photos, videos, and other data on your device. If you are needing additional space, we have digital cloud based options available to expand the storage of your device. We have provided a link to the Samsung Support Team if you have questions about this feature, or would like assistance with set up and usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Flagship with a downgrade?
on February 10, 2025
Posted by: Shraf2k
[This review was collected as part of a promotion.] Love all the usual features in the ecosystem but the lack of Bluetooth in the spen and no magnet for accessories? Then they downgrade the glass scratch resistance? C'mon man. If I could have gotten the same trade deal for the set ultra I would have gotten that instead.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Shraf2k, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the updates to the ecosystem and accessories of your new phone. We understand how important the durability of your device is to you every day. If you are concerned about the display of your device, we do have screen protectors available to provide that peace of mind with your device. We have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US