Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,231 Reviews)
Rating breakdown 27,231 reviews
5 Stars
23,344
4 Stars
3,018
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
3
No S-pen Bluetooth
on December 5, 2025
Posted by: Barnie
[This review was collected as part of a promotion.] I don't like the fact that they have removed the functionality of the s-pen bluetooth. If I had known that, I would not buy it.
Other than that, the phone is fine.
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hi Barnie, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when features you have used in the past with your device have been redesigned. We have provided a link to an article to help you with the features of your S Pen and integrating them in to your usage. We have also provided a link to the complete manual for your device to help you with hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on December 5, 2025
Posted by: Whitemantis
[This review was collected as part of a promotion.] This phone really is amazing its like having a computer in your pocket this is the first time I have ever had a Samsung phone and I bought the s25 ultra and I am truly impressed with it it does everything I need it to do from my banking to my doctor's visits right on my phone I use it to navigate when im driving any time I need to look something up I use it it comes in handy when im at work this phone really does it all and the AI features are pretty cool as well im just learning how to use the AI I never had this feature on any other phone that I have had so its been a learning experience overall I am extremely satisfied with my phone and will be a Samsung customer for life now this really is the best phone I have bought it was definitely well worth the money and I look forward to seeing what the new samsung s26 ultra can do also the camera capabilities on my phone are second to none it takes amazing pictures and the video quality is great this is just a all-around exceptional phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra is fantastic
on December 5, 2025
Posted by: Omotee
[This review was collected as part of a promotion.] Myself and my whole have always been a fan of samsung and we follow up with upgrade as samsung evolve. As new series are released the features are fantastic and more adaptive. The Ai which gemini and chatgpt are part of comes in handy and very efficient. The generative mode in picture editing and the noise canceling are top notch. The camera is so sharp that hardly need any editing. Video precision are accurate. The organization of apps and basic features are so easy to work it. The battery life is powerful and the phone is sleek and very handy. It gave my games life and very easy to use with my watch for my work out. Over all i will recommend Samsung over and over again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a great upgrade to the last model
on December 5, 2025
Posted by: Mikey008
[This review was collected as part of a promotion.] Its so handy using AI to translate documents and pages.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy user for life
on December 5, 2025
Posted by: FulloffactsBigDog81306
[This review was collected as part of a promotion.] I have been a loyal Samsung Galaxy user since the S7 series. The Galaxy AI addition to my S25 Ultra has worked flawlessly. I am looking forward to the launch of the S26 and will likely pre-order as soon as I receive the offer to do so. Hopefully there will be a similar offer so I can upgrade to Buds4 Pro at the same time. The trade-in process was flawless as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Ultra
on December 5, 2025
Posted by: Mtruxell3
[This review was collected as part of a promotion.] Galaxy AI is a nice feature. Excellent camera quality!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded from the s24 ultra
on December 5, 2025
Posted by: Kjbd21
[This review was collected as part of a promotion.] I upgraded from the s24 ultra to the s25 ultra and here is my opinions so far after using the phone for about a week! The camera seems a little better than my previous model and is more user friendly for me on changing settings for different shots since I am a picture happy person but not very familiar with changing settings for different poses and lighting.
The battery life seems to last me way longer and I am a person who uses my phone for everything but spend a lot of the day between fb and playing mobile games that would eat my battery up much faster on most previous models! I am slowly playing with the galaxy AI capabilities and have been trying to do more with learning how helpful Gemini can be with lots of different tasks to make my day a little easier when working on projects and also to help with different recipes while trying out new dishes!!
The screen size is the same as my previous phone so no bonus there but is big enough for me to enjoy my Netflix and all my other paid services for watching movies and TV shows while I am sitting at the doctor with my hubby or taking my hour lunch breaks! The sound quality is great and the speakers are loud enough for me to set my phone down while on the phone with someone which is great for me to put them on speaker and finish up tasks around the home or at my different jobs where I am working alone! My overall opinion of this phone is the phone deos everything u could need in a smartphone! Well worth the purchase!!!
The battery life seems to last me way longer and I am a person who uses my phone for everything but spend a lot of the day between fb and playing mobile games that would eat my battery up much faster on most previous models! I am slowly playing with the galaxy AI capabilities and have been trying to do more with learning how helpful Gemini can be with lots of different tasks to make my day a little easier when working on projects and also to help with different recipes while trying out new dishes!!
The screen size is the same as my previous phone so no bonus there but is big enough for me to enjoy my Netflix and all my other paid services for watching movies and TV shows while I am sitting at the doctor with my hubby or taking my hour lunch breaks! The sound quality is great and the speakers are loud enough for me to set my phone down while on the phone with someone which is great for me to put them on speaker and finish up tasks around the home or at my different jobs where I am working alone! My overall opinion of this phone is the phone deos everything u could need in a smartphone! Well worth the purchase!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on December 5, 2025
Posted by: Grace74
[This review was collected as part of a promotion.] This phone kept me connected to all the events and plans I had scheduled while on vacation this fall in New Orleans. Not only did it keep me on track, but it took some amazing photos and videos that I uploaded to my social media. I couldn't have asked for a better device. I just wish I had time to figure out the Galaxy AI stuff. Perhaps that will happen before my next trip in the spring.
Value
5
Written by a customer while visiting Samsung US