Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Posted by: Jeff
from Kansas
Expertise:Intermediate
Verified Purchase:Yes
Great product! Iam happy with this phone. It is a very fast and powerful phone
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Cedar Rapids, Iowa, USA
Expertise:Expert
Verified Purchase:Yes
1)The fingerprint sensor does not work properly with many screen protectors.
2) Floating windows are not detected automatically in scenarios like driving; apps such as YouTube and Google Maps do not function as overlay windows.
3) Even the Messages app should be able to open as an overlay window on top of other applications, which is not available on the S25 Ultra.
4)There is no built-in app lock feature to lock individual apps. Instead, Samsung provides Secure Folder, which creates duplicate apps inside it. This is inconvenient, unnecessary, and not preferred by many users. As a result, I have to rely on third-party apps to lock specific apps.
5) There is no gesture-based app launch feature from the lock screen—for example, drawing a letter like “W” to open a pre-assigned app.
Samsung needs to improve these features, as they have been available on other Android phones and widely used since 2022.
2) Floating windows are not detected automatically in scenarios like driving; apps such as YouTube and Google Maps do not function as overlay windows.
3) Even the Messages app should be able to open as an overlay window on top of other applications, which is not available on the S25 Ultra.
4)There is no built-in app lock feature to lock individual apps. Instead, Samsung provides Secure Folder, which creates duplicate apps inside it. This is inconvenient, unnecessary, and not preferred by many users. As a result, I have to rely on third-party apps to lock specific apps.
5) There is no gesture-based app launch feature from the lock screen—for example, drawing a letter like “W” to open a pre-assigned app.
Samsung needs to improve these features, as they have been available on other Android phones and widely used since 2022.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, December 26, 2025
Hello Deep Shah, we appreciate you providing feedback on your Samsung Galaxy S25 Ultra with us. We know that changing manufacturers can come with a bit of a learning curve, and cause frustration as you best align the settings and capabilities to your preferences. We have provided a link to a troubleshooting guide to help you wth the fingerprint reader on your device. We also recommend enabling the touch sensitivity setting if you are using a screen protector with your device. We have also provided a link to the complete manual for your device to help you discover the full capabilities of your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you prefer one-on-one assistance for your questions. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Matt
from Santa Clara, California
Expertise:Expert
Verified Purchase:Yes
Love features, Hate the size, make a compact, no spen needed for most of us, maybe a 6.4 inch and slightly thicker for bigger battery
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Posted by: Jack Taz
from Texas
Expertise:Intermediate
Verified Purchase:Yes
It take great pictures. Phone processor is faster.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Done with samsung
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Lost several files and pictures during setup. Then trade in was denied. This is my last samsung item and want to return this over expensive phone
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to the Samsung Support Team to assist you with the pictures and files that were lost during your transfer from your previous device. They can also assist you with any additional frustrations, and offer any and all options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Raymond
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Always loved Samsung, Galaxy S25 Ultra is no different ,outstanding quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Columbus, Ohio
Expertise:Intermediate
Verified Purchase:Yes
Excellent product, i didnt have any problems with the shop and the send. And the shop online was safe.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Johnyk
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
This is the best phone in 2025. It has the best display, camera, and design. I highly recommend it to anyone who wants the best phone that can do everything. I really enjoy it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US