Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Posted by: Richard
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
Phone is great. Upgraded from s23 ultra. Wish all saved log ins from old phone transfered but that is not phone related. All programs transfered and everything was easy to do.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, March 6, 2026
Hi Richard, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that after getting through the inital setup with your device, you are pleased with the usage every day. We have provided a link to the complete manual for your device to help you maximize your experience, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Chris
Verified Purchase:Yes
Great phone and super fast. The camera is great. The photos are so clear
Response from Samsung USBy R&R Team, March 6, 2026
Hey Chris, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are enjoying the enhanced speed, camera quality, and usage of your device. We have provided links to resources to help you fully discover the capabilities of your device like Galaxy AI, align the settings to your preferences, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Livingston, TN
Expertise:Intermediate
Verified Purchase:Yes
I did have an issue with trying to use usb to copy & paste from phone to a usb. I did try more than one cord for that. Also, phone right after setup said I could only make emergency calls. My old S22 Ultra also did that occasionally. The S25 Ultra does seem to take better pictures indoors - makes pictures brighter than S22 Ultra, which is a good thing.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
They good phone and good quality and good storage
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Eswar
from USA
Expertise:Intermediate
Verified Purchase:Yes
I primarily got this for the camera and it didn't disappoint. Our vacation pics are amazing. The biggest difference from last phones is in how big the 'aperture' seems to be. It lets in a lot of light and even faces under shade turn out bright.
The performance is on par with a flagship. The screen is great even compared to some of the other OLEDs I've seen. Battery life is nothing to write home about.
The biggest cons are the useless onscreen fingerprint sensor and the unwieldy size. I got it for my wife who absolutely didn't want to switch from a 7yr old phone due to the size. So, I ended up taking it on.
The performance is on par with a flagship. The screen is great even compared to some of the other OLEDs I've seen. Battery life is nothing to write home about.
The biggest cons are the useless onscreen fingerprint sensor and the unwieldy size. I got it for my wife who absolutely didn't want to switch from a 7yr old phone due to the size. So, I ended up taking it on.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US
Posted by: Samsung S25 ultra
from San Diego
Expertise:Expert
Verified Purchase:Yes
I always have Samsung, thie time I received defected device, s pen doesn't get connected, Samsung account keep stopping, I didn't have time to return it and now I have to put some time to fix it, they don't have locations, they are through another party.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hey there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it is when you are not experiencing the full functionality of your device. We have provided links to an article to help you with the S Pen at your conveience. We have also shared a link to the Samsung Support Team to assist you with the Samsung account youmention, and any additional frustrations you may be experiencing with your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Trav w
from Arizona
Verified Purchase:Yes
Great phone. Only thing is in comes in Japanese when going in different apps
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Posted by: LjRP
from San Francisco
Verified Purchase:Yes
Great upgrade from Note 9 i realized what i been missing out on. Got a great deal couldn't pass it up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US