Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
1 out of 5
1
Connection problems
on December 26, 2025
Posted by: Tes119
from Baltimore, MD
Expertise:Intermediate
Verified Purchase:Yes
The transition to this new phone has been anything but great. I don't know if I got a dud so to speak but I've been having problems with Bluetooth and other connections. Didn't have any problems like this with my s24
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 29, 2025
Hi there Tes119, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the seamless and reliable connection of your phone to your Bluetooth devices is to you every day. We have provided a link to a troubleshooting guide to help you resolve this matter at your convenience. We have also shared links to the Samsung Support Team and your warranty information if this experience continues, or you have additional matters you wish to discuss with our experts. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great device.
on December 26, 2025
Posted by: ssss
from Arizona
Expertise:Expert
Verified Purchase:Yes
The phone is really feature packed. Love it. Its fast and lasts long.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 5, 2026
Hello Ssss, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the usage of your device, and that you are finding so many amazing features available that enhance your experience every day. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra Unlocked
on December 26, 2025
Posted by: BeautiGoddess
from Honolulu
Expertise:Intermediate
Verified Purchase:Yes
I missed having my SPen. So happy with my new 25S Ultra. Battery life is amazing. Even the sound quality from phone speakers is pretty great. My car computer died so I've been cranking my tunes directly from the phone. Of course picture quality is beautiful. As always, Samsung. I've been a Samsung user since I got off my Blackberry all those years ago. I'm still happy with their devices!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 6, 2026
Hi there BeautiGoddess, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the enhanced battery life, accessories, and audio quality of your device. We have provided links to resources to help you maximize your experience with the discovery of features like Galaxy AI, align the settings to your preferences, and answer any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
S pen is pointless
on December 26, 2025
Posted by: KendraD
from Myrtle Beach, sc
Expertise:Expert
Phone itself ot great but I honestly think its a downgrade from the old one. S pen doesn't have Bluetooth and that was the best feature to be able to take group photos. Now its useless.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 29, 2025
Hi there KendraD, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when you have a new device that is not operating as expected. We have provided links to a few resources including an article to help you with the redesigned S Pen features, and another to the complete manual for your device that highlights the hand gestures and voice commands you can use with your camera for your group shots. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25
on December 26, 2025
Posted by: GreTC
from California
Expertise:Intermediate
Verified Purchase:Yes
So far, my Ultra has lived up to my expectations. I am still exploring its capabilities.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 5, 2026
Hey GreTC, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding this device to operate as expected, and that you are exploring all of the amazing features available on your device. We have provided a link to the complete manual to assist you with this exploration and alignment of the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra 256GB, Samsung
on December 26, 2025
Posted by: Amarsh
from DeRidder, LA
Expertise:Intermediate
Verified Purchase:Yes
Awesome phone easy to setup and use. Expect to use for many years
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 26, 2025
Hey Amarsh, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the inital usage and capabilities of your new device. We have provided links to a few resources to help you fully discover the capabilities of your device, and align the settings to your preferences, as well as answering any questions if you have them as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Glad I didn't wait
on December 25, 2025
Posted by: Gabe
from LA, California
Expertise:Expert
Verified Purchase:Yes
Great phone, glad I didn't wait for the S26. This S25 was the prefect upgrade from my old S22.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 5, 2026
Hello Gabe, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are finding this device to be the perfect upgrade from your previous device, and how much you are enjoying using the enhanced features and capabilities every day. We have provided a link to the Samsung Support Team for your convenience if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Still worth it
on December 25, 2025
Posted by: Cesar
Expertise:Expert
Verified Purchase:Yes
Great all around. The cameras are amazing and the phone is very fast.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 26, 2025
Hey Cesar, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the amazing speed and camera quality of your device. We have provided links to the complete manual and Samsung Support Team to help you maximize your experience, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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