Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
Perferct phone ever
on December 27, 2025
Posted by: Yass
from Chicago il
Expertise:Intermediate
Verified Purchase:Yes
All features in one. Was not happy with s24 ultra but s25 ultra is super nice, quick, fast comfy phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 4, 2026
Hey Yass, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to be fast on the processing and that it feels comfortable in your hand for prolonged usage. We have provided links to resources to help you fully discover the capabilities of your device including Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 27, 2025
Posted by: OCI90
from IN
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from Samsung note 20 Ultra, lol. I love the new Samsung S25 Ultra. The camera and speed is great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 4, 2026
Hey OCI90, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the enhanced speed and camera quality of your device. We have provided a link to the full manual for your device to help you with additional features that can further enhance your experience with Galaxy AI. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product but
on December 27, 2025
Posted by: Eaglegordon
from Illinois
Expertise:Expert
Verified Purchase:Yes
I reviewed this earlier. Transferring all apps went smooth. E sim encountered a problem. Somehow it look like it was connected to a network. Doing network reset, was the fix but it wasn't in the instructions. A search had this suggestion.
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my S25 Ultra
on December 26, 2025
Posted by: Anoop
Verified Purchase:Yes
Very fast phone, good camera and battery life. Phone feels very sturdy
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 4, 2026
Hey Anoop, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving the enhanced speed, camera quality, and battery life of your device, and that the device feels durable for your usage. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you further any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on December 26, 2025
Posted by: Glenn H
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Nice easy setup from my note 9, majority of items transferred with no issues. I loved the touch and feel of the ultra. Also enjoy the use of the pen.
The only negative i have is there lack of support for a micro sd card. Samsung you need to take charge and lead there industry not follow your competitors changes. Stand out and make yourself a leader.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 4, 2026
Hi there Glenn H, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the transition to your new device, as well as the usage, and accessories available. We have provided a link to the Samsung Support Team for your convenience if you find you are in need of additional storage capacity. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So nice
on December 26, 2025
Posted by: Bris
Expertise:Intermediate
Verified Purchase:Yes
Love this phone. So easy to use. So many features
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 5, 2026
Hey Bris, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving your new phone, and that you are finding it easy to use with so many useful features. We have provided a link to the Samsung Support Team for your convenience if you have questions about any of your Samsung products during usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 26, 2025
Posted by: Michael
from Mansfield, TX
Expertise:Expert
Verified Purchase:Yes
Great camera, lots of storage and nice screen. Good
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 5, 2026
Hello Michael, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the camera quality, storage capacity, and display quality of your new phone. We have provided a link to the complete manual to help you discover additional features available on your device like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on December 26, 2025
Posted by: ReturningUser
from New York, NY
Good battery life, purchased mostly for the 45w wireless charger. Happy with camera quality, I am a novice camera person so I don't have much say but the zoom quality and picture quality is impressive. With the 512gb I know I will not need extra storage any time soon, even thinking of deleting all cloud services just to store on device. Display is very appealing, I like the color flow, I use a theme and it displays very well. Still new but no issues in terms of performance, I get a weird glitch every now and them but overall it performs fast. I use it as a basic device, not a mobile gamer so cannot speak to that as well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 5, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are pleased with the battery life, camera quality, and overall usage of your new device. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI that may further enhance your experience. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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