Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
S25 ultra feedback
on December 27, 2025
Posted by: Ranjith
from Jersey city
Expertise:Expert
Verified Purchase:Yes
Samsung Galaxy S25 Ultra 512 GB delivers excellent performance with a stunning display.
The camera quality is outstanding, and the large storage is very useful.
Overall, it’s a premium phone worth it for power users.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 3, 2026
Hi there Ranjith, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier toh ear that you are so thrilled with the camera quality, storage capacity, and overall quality of your device. We have provided a link to the Samsung Support Team for assistance if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ultra Magnificent
on December 27, 2025
Posted by: DMC in CO
from Lakewood, CO
Expertise:Intermediate
Verified Purchase:Yes
I upgraded to the S25 Ultra from the S25+ and was a little worried beforehand about the increase in size and weight. After a couple of days my worries faded and I find the Ultra to be the superior phone. It has just as good or better feel in the hand as the 25+ and a much better camera. I caught a really good deal on it for Black Friday and couldn't pass it up. Glad I switched.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 3, 2026
Hi there DMC in CO, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy that after some inital worries you are pleased with the size and weight of your new device, and that you are loving the superior features and capabilities of your device. We have provided a link to the full manual for your device to help you discover all of the amazing features of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
25 ultra
on December 27, 2025
Posted by: Becky
from Alabama
Expertise:Beginner
Verified Purchase:Yes
The best phone in the market! The camera is amazing. Watch YouTube first ticks & hidden features...
I was about little disappointed the pen is no longer Bluetooth. But it's not a deal breaker..
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 3, 2026
Hi Becky, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are finding this device to be the best on the market, and that you are loving the usage every day. We have provided a link to the full manual to help you with the voice commands and hand gestures you can use with your device. We have also shared a link to an article to help you with the new S Pen features available on your device. We have lastly, provided a link to the Samsung Support Team to assist you further if you have qeustions during your usage of your phone. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best OLED screen
on December 27, 2025
Posted by: Simone
Verified Purchase:Yes
Best OLED screen on a smartphone.
Great for watching movie on your phone,most gorgeous display on the market.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 3, 2026
Hey Simone, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are enjoying streaming your favorite movies and tv shows on your device. We have shared a link to the complete manual to help you with all of the amazing features of your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra
on December 27, 2025
Posted by: Mike C
from PSL Florida
Expertise:Intermediate
Verified Purchase:Yes
Phone works wonderfully no problem. Setting it up, it takes care of all my wants and needs.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 3, 2026
Hi Mike C, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how easy you are finding the usage and capabilities of your device, and that setting it up was so seamless. We have shared a link to the Samsung Support Team for your convenience if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy s25 Ultra 512gb Powerhouse
on December 27, 2025
Posted by: 954Kevin
from Leopold Indiana
Expertise:Expert
Verified Purchase:Yes
I have been living in the OnePlus ecosystem for the last decade. Nearly five years had past since my last phone purchase and it was time to buy. I run a business and need a flagship level phone to assist with my endeavors. I don't have anything negative to say about OnePlus, but decided to test the waters with Samsung this round.
The Samsung Galaxy s25 Ultra is an amazing device. Things have come a long way in the five years since my last phone purchase. The s25 Ultra has exceeded my expectations by a fair margin. The large screen and thin bezels, the clean and crisp straight lines, the intuitive button placement, the peak level hardware, and the thoughtful software. Everything the s25 Ultra offers is turned up to 11 and I'm here for it! The Samsung Galaxy s25 Ultra does everything I need a flagship level phone to do and so much more. 10/10 Would Recommend! ;)
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 4, 2026
Hey there 954Kevin, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have such an amazing experience during your transition from a different manufacturer, and that you are loving the design, appearance, and usage of your device. We have provided a link to the complete manual to assist you with your exploration and alignment of your new device. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you use your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I am enjoying my new phone😊
on December 27, 2025
Posted by: QUITA
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
This is one of the best galaxy products to date. Ty
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 4, 2026
Hi Quita, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how amazed you are with your new device, and that you are finding it to be one of the best you've ever had. We have provided a link to the Samsung Support Team for your convenience to help you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone, but missing s-pen bluetooth featu
on December 27, 2025
Posted by: JPBS
from Round Rock, TX
Expertise:Expert
Verified Purchase:Yes
The upgrade feels great, but I miss some basic features from S-Pen like camera control.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 4, 2026
Hi there JPBS, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing that your device feels so great during your usage, and that you are overall pleased with your device. We have provided a link to an article to help you with the redesigned S Pen features you can use on your device. We have also shared a link to the full manual to help you with the voice commands and hand gestures you can use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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