Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
1 out of 5
1
Not satisfied
on December 31, 2025
Posted by: Malar
from AR
Expertise:Intermediate
Verified Purchase:Yes
Apps are slow and processing speed is less. I traded for Samsung s22. My bad. Old phone itself best.
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 2, 2026
Hi Malar, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when you have a new device that is not meeting your expectations in functionality. We have provided links to articles to help you adjust the refresh rate of your device, and troubleshoot any slowness you are experiencing with your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience this frustration with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Fine.
on December 31, 2025
Posted by: Zack
from Vietnam
Expertise:Beginner
Verified Purchase:Yes
Top of the line but maybe not worth the extra price. It kinda wanted you to become part of the Samsung platform and if you’d like to stay with google it’s an extra step with everything.
Also they didn’t give me the first time purchase bonus so be aware it might not work.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 25, 2026
Hey Zack, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased overall with the usage of your device. We have provided a link to the complete manual for your device to help you best align the settings to your preferences, and discover all of the amazing enhancements like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on December 31, 2025
Posted by: A Salem Cherif
from Indianapolis, IN.
Expertise:Intermediate
Verified Purchase:Yes
i upgrade from S22 Ultra to S25 Ultra and i like the uprade, my new phone feel smoother and faster, the straight corner gives u better hand experience, and cameras also are perfect, the best flagship with the best price thank you samsung.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 25, 2026
Hi A Salem Cherif, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced processing of your new device, and that the design of the device is better for your prolonged comfort during usage. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The last samsung I buy
on December 31, 2025
Posted by: Thomas
from Erie, PA
Expertise:Intermediate
Verified Purchase:Yes
Everytime i buy a new phone it costs more and delivers less. They took the Bluetooth out if the S Pen. First they took my ability to change a battery, then they took the headphone jack, then the sd card slot. That's it. I'm done.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 2, 2026
Hey Thomas, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when features you have used in the past have been changed on your new device. The removal of features like the headphone jack and usage of micro SD card are in effort to enhance the durability of your device as well as the water resistance. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared links to the complete manual for your device and to the Samsung Support Team to help you best align the settings to your preferences, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome phone
on December 31, 2025
Posted by: GeeRa
from Ohio
Verified Purchase:Yes
Run smooth and effortlessly
I watch videos on YouTube to learn about all the customization you can do to the phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 26, 2026
Hey GeeRa, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding this device to run so smoothly and that the usage feels effortless. We have provided a link to the complete manual to help you fully discover and customize your device. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Review
on December 30, 2025
Posted by: Akhilesh
from Alexandria VA USA
Expertise:Intermediate
Verified Purchase:Yes
Phones Great, the colors great cameras great, design is great, spen's great, and what should I say it's an overall flagship phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2025
Hey Akhilesh, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with all of the amazing features and capabilities of your device, and that you are finding it to be a true flagship. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
♥️
on December 30, 2025
Posted by: Leos
from Texas
Expertise:Expert
Verified Purchase:Yes
I'm loving it. Upgrade from s23 ultra. It was worth it.
Waiting for s26 ultra♥️
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 31, 2025
Hey Leos, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the upgrade to your new device, and finding it such a wonderful enhancement in so many ways. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
unhappy
on December 30, 2025
Posted by: izzy
from 23605
Expertise:Expert
Verified Purchase:Yes
I wish I didn't buy this thing. even with the storage upgrade. what a huge mistake
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 31, 2025
Hi Izzy, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are always happy to assist our customers in resolving any frustration they are experiencing, and have the best possible experience with your device. Without knowing what frustrations you are experiencing, we have provided a link to the Samsung Support Team. They can work with you directly through chat to resolve your frustrations. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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