Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
perfect android phone
on January 1, 2026
Posted by: Joanna H
from Detroit MI
Expertise:Intermediate
Verified Purchase:Yes
It was easy to switch all of my information and setting from S22 Ultra to S25 Ultra using the switch app. The phone is fast has many useful options.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hey Joanna H, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you have had such an easy experience with the inital setup and usage of your device, and that you are so pleased with all of the available options for usage. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome
on January 1, 2026
Posted by: Angaralı
Verified Purchase:Yes
I like my phone very much thak you samsung the best android phone
Response from Samsung USBy R&R Team, February 6, 2026
Hey there Angarali, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are happy with the usage of your device, and that this feels like the best phone you've had. We hope you'll reach out to us again in the future if you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone upgrade
on January 1, 2026
Posted by: Eduardo
from California
Verified Purchase:Yes
Phone is amazing, very fast, amazing resolution, still learning about the new features it has.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 6, 2026
Hello there Eduardo, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the enhanced speed, display quality, and capabilities of your phone. We have provided links to resources to assist you with the exploration of your device, alignment of the settings, and answering any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Decent upgrade over my S24 Ultra
on January 1, 2026
Posted by: Kevin
from Port Richey, FL
Expertise:Expert
Verified Purchase:Yes
Lighter, faster, more storage (I bought the 1tb model), no more boxy corners. Overall a nice upgrade over my older S24 Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 6, 2026
Hi there Kevin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are enjoying the lighter design and rounded corners, as well as the enhanced speed and storage capacity. We have provided a link to the full device manual to assist you with all of the enhanced capabilities including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not what expected
on January 1, 2026
Posted by: Charlie
from Virginia Beach
Expertise:Intermediate
Verified Purchase:Yes
My advice, SAVE YOUR MONEY!! S25 Ultra is nothing more than a joke.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 2, 2026
Hello Charlie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know getting a new device can come with a bit of a learning curve, and cause frustration as you best align the device to your needs. We are always happy to assist our customers in resolving any frustration they are experiencing with their new device. Without knowing what frustrations you are experiencing, we have provided a link to the Samsung Support Team to assist you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on January 1, 2026
Posted by: JrPa
Expertise:Intermediate
Verified Purchase:Yes
Love this phone. Wish it wasn't so big but i'm getting used to that part.And I knew it was going to be that way before I got it. I love that I finally am able to have space for pictures and videos.And the store and restaurant apps that I need on my phone. For years, I keep having to delete stuff from my phone, including apps that I needed.So that I could take pictures when an event came up. Then, I would have to take the pictures off my phone after the event. So crazy. I like the feel of this phone also. And the crystal clear screen.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hello there JrPa, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with the storage capacity and usage of your device. We have provided a link to the full manual to help you explore the amazing features of your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on January 1, 2026
Posted by: OnTheClockBeats
from Los Angeles, California
Expertise:Intermediate
Verified Purchase:Yes
One of the best phones I've purchased in a long time. It feels really sturdy and firm. I had the s22 before and the phone itself felt delicate .
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi OnTheClockBeats, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your device, and finding to be one of the best you've had in a long time. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Unlocked 1T S25Ultra
on January 1, 2026
Posted by: Mistercr0wley
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
Much faster. However, wish options a d apps would be completely reset. Help us find the options easier instead of burying them deeper or moving them. Allow options that we don't want (Bixby) to be completely removed.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi there Mistercr0wley, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhanced processing power of your device. We have provided a link to the complete manual for your device to help you discover the different setting options, and disable any features you are not finding useful for your needs. We have also shared a link to the Samsung Support Team to assist you if you have any questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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