Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
4 out of 5
4
Good phone with poor BT noise control
on January 1, 2026
Posted by: Rick
from MIchigan
Expertise:Expert
Verified Purchase:Yes
Nice phone. It is fast and has a lot of storage. Only downside is that when in a call over BT, it picks up a ton of background noise and it makes it hard for the other party to hear. Samsung needs to add noise cancelling to the BT function.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 2, 2026
Hey Rick, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the features and capabilities of your device. If you are using your phone with Bluetooth connection for your phone calls, it may be the device you are connected to that is causing the background sound you mention with your phone calls. We have provided a link to the Samsung Support Team if you have questions about your device, or the best ways to optimize your phone calls. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Everything I Wanted Plus The Kitchen Sink
on January 1, 2026
Posted by: Toni
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
Love this phone! Easy to use, fantastic camera, more features than I imagined. And the S pen Just WOW!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hi there Toni, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love this phone, and are finding the camera to be so amazing, and the accessories like the S Pen are fun to use. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions while using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my new phone
on January 1, 2026
Posted by: ANGEL
Verified Purchase:Yes
Great resolution. Easy to use and I just love we the new camera
Response from Samsung USBy R&R Team, February 11, 2026
Hi Angel, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving the resolution of the display and camera quality of your device. We have provided links to resources to help you discover additional capabilities like Galaxy AI, align the settings to your preferences, and answer any questions that come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great deal for my money
on January 1, 2026
Posted by: Mycel D
from New York
Expertise:Intermediate
Verified Purchase:Yes
A better deal I got. Purchased the 512GB and then returned it for 1TB. Since it was within 15 days, they allow me to do it without restocking fee. Same great phone that I am so fond with using it everyday. Great battery life. Impressive camera features.
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hey there Mycel D, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are enjoying the storage capacity, battery life, and camera quality of your device. We have provided a link to the full manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Beautiful S25 ultra!
on January 1, 2026
Posted by: Mycel D
from New York
Expertise:Intermediate
Verified Purchase:Yes
I enjoy using my new Samsung. It's a great upgrade from S23 ultra. Smooth response, colors are vivid and great camera. I love the new style because its easy to hold and works with a screen protector. Been a Samsung user since the Note10. Added bonus was the great deal I got when I purchased it at their website.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi Mycel D, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear how pleased you are with your device, and that you are finding it beautiful, and easy to hold for prolonged periods of time. We have provided links to resources to help you fully explore your device, align the settings to your needs, and answer any questions that may come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Ultra Sofar
on January 1, 2026
Posted by: Anonymous
from Peoria,AZ
Expertise:Intermediate
Verified Purchase:Yes
The transition from the 22 ultra to the 25 ultra was smooth. I love the new phone and all the new features.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hey there Billythemountain, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you found the transition from your old device to your new one to be smooth and easy, and that you are loving your new phone, and the exploration of the enhanced features. We have provided a link to the manual for your device as a great companion to your exploration. We have also shared a link to the Samsung Support Team to assist you if you ever have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung Galaxy s25 Ultra
on January 1, 2026
Posted by: DJones
Expertise:Intermediate
Verified Purchase:Yes
Very happy with my new phone. Only had a few minor things that displeased me of which I was able to problem solve. I wasn't, however, able to use my extra external memory card which had several items I hoped to transfer. Overall, I'm pleased.
I would recommend this to a friend!
Performance
4 out of 5
4
Design
4 out of 5
4
Response from Samsung USBy R&R Team, February 6, 2026
Hey there DJones, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that after some inital frustrations with your new device, you are pleased with the capabilities and usage of your device. We have provided a link to the Samsung Support Team if you are interested in discussing options to transfer the data from your memory card to your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on January 1, 2026
Posted by: Jennifer
Expertise:Intermediate
Verified Purchase:Yes
Wonderful phone so fun. Love everything about it. Definitely recommend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi there Jennifer, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your device, and would recommend to others. We have provided a link to the complete manual for your device to help you discover additional capabilities available o n your device including Galaxy AI. We have also shared a link to the Samsung Support Team if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
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