Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
3 out of 5
3
Disappointed
on January 3, 2026
Posted by: Disappointed Fan
from Ohio
Verified Purchase:Yes
Forced to upgrade from my Note 9 bc of apps, but I'm not happy with losing a headphone jack, a bluetooth s pen, a fingerprint reader that works on the first try, etc. I was a Samsung fan with the Note series, but I won't be raving about the Galaxy S Ultra.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 5, 2026
Hi there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you upgrade to a new device and there are features that have been changed from your expectations. If you are wanting to use your favorite wired headphones, you can use an adapter plugged in to your charging port to use your headphones. We have provided a link to an article to help you with the redesigned S Pen features on your device. We have also shared a link to a troubleshooting guide to help you with the fingerprint reader on your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid phone
on January 3, 2026
Posted by: Jenny
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Super glad I was able to pick up this device on a Black Friday sale. The transition from my previous device was smooth and easy, and I appreciate the additional storage space.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 12, 2026
Hey Jenny, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the purchase and inital usage of your device. We have provided links to resources to help you discover additional capabilities of your device, align the settings to your usage, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's good.
on January 3, 2026
Posted by: Abudalatifu Kyewalabye
Verified Purchase:Yes
My son is assisting me to use more functions, which I don't know.
Response from Samsung USBy R&R Team, February 12, 2026
Hello there Abudalatifu Kyewalabye, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with your inital usage of your device. We have provided a link to the complete manual for your device to help you explore all of the amazing ways you can use your device including Galaxy AI. We have also shared a link to the Samsung Support Team for your convenience if you have questions as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not impressed
on January 2, 2026
Posted by: Milan
from Miami, FL
Expertise:Intermediate
Verified Purchase:Yes
Camera isn't as great as advertised. Battery doesn't last too long when playing arcade games.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 5, 2026
Hi Milan, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We would love to help you maximize your experience with your device and troubleshoot any frustrations you are experiencing. We have provided links to an article to help you with the different camera settings and features, as well as troubleshooting guides to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on January 2, 2026
Posted by: Saifon
Verified Purchase:Yes
Very good I like it ..............................
Response from Samsung USBy R&R Team, February 12, 2026
Hi there Saifon, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how good you are finding the usage and capabilities of this device. Please, reach out to us again in the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's great love it awsome camera
on January 2, 2026
Posted by: Hhhh
Expertise:Intermediate
I will always use Samsung's they are my favorite product
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 12, 2026
Hey Hhhh, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are loving the amazing features of your camera. We have provided a link to the full manual for your device to help you fully discover the enhanced capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have questions during your usage of your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
5 stars
on January 2, 2026
Posted by: GramyCross
from Utah, USA
Verified Purchase:Yes
I love the size, the stylus and many of the apps. I am still trying to learn how to do things.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 12, 2026
Hey GramyCross, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the size, S Pen, and usage of your device. We have provided a link to the full manual for your device as a great companion for your exploration of your device. We have also shared a link to the Samsung Support Team if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade to S23 Ultra
on January 2, 2026
Posted by: Genesis
from New Rochelle, NY
Expertise:Expert
Verified Purchase:Yes
Loving my new Samsung S25 Ultra! Very easy to navigate and love the familiarity of the features.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 12, 2026
Hi Genesis, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love the usage of your new device, and that you are finding it easy to use and navigate every day. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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