Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
Samsung Ultra 25
on January 5, 2026
Posted by: Emelyn
from New York
Expertise:Intermediate
Verified Purchase:Yes
Love my phone though have a hard time connecting it to my vehicle-BMW X3M 2026.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 3, 2026
Hi there Emelyn, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you love your phone and are finding so many amazing features during your usage. We have provided a link to a troubleshooting guide to help you with the Bluetooth connection of your device. We have also shared a link to the Samsung Support Team to assist you if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I wish it was more pink
on January 5, 2026
Posted by: Feeling Mislead
from Cincinnati, OH
Expertise:Intermediate
Verified Purchase:Yes
It feels like a quality phone, but it feels a little bulky and the images feel a little misleading. I feel like a better description for the Titanium Pinkgold would be soft pink gold or barely there pink gold.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 5, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the quality feel of your device. We appreciate you providing your feedback on the appearance of your device as we continue to innovate our product line. We do recommend protective cases on all devices to help ensure protection from accidental bumps and drops of your device. We have provided a link to the Samsung Support Team if you have questions about available accessories, or any features on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
It's ok
on January 4, 2026
Posted by: Step29414
from Charleston SC
Expertise:Beginner
Verified Purchase:Yes
I don't like the Google message that does not have a shortcut. Battery dies fast.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 5, 2026
Hi there Step29414, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can cause frustration as you adjust to the changes that have been made to the operating system from your previous device. We have provided links to the complete manual for your device, and to the Samsung Support Team to assist you in aligning the settings to your preferences, and answering any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Overly Edited Camera
on January 4, 2026
Posted by: Tom1
The 1 terabyte of storage space is extremely useful and the stylus inside the phone is very neat to use too. The screen is very high quality and allows for very crisp video viewing online. However, I do not recommend this phone to anyone. The advertising for the camera is completely false. Low quality "AI" post-processing is applied to all photos making all photos and videos very low quality. Every photo and video looks overly smoothed. Skin has no detail. The post-processing is so bad that even the shape of eyes gets messed up. This is all after turning intelligent optimization to minimum in an attempt to make the photos look less edited. If you value high-quality photos and videos do not purchase this phone.
Response from Samsung USBy R&R Team, January 5, 2026
Hi Tom1, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not operating as expected. We have provided a link to an article to help you with the different setting and feature options available for your camera to help you capture the photos and videos you are seeking. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on January 4, 2026
Posted by: Anonymous
from New York
Expertise:Intermediate
Verified Purchase:Yes
Very good phone I like I like all Samsung products.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 13, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the features and usage of your device. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not worth the money
on January 4, 2026
Posted by: Rahul Kumar
from India
Expertise:Expert
Verified Purchase:Yes
No adapter provided with the box. It's pathetic when you have to pay extra to get a compatible power adapter which is out of stock most of the time.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 5, 2026
Hello Rahul Kumar, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the ability to charge your device is to you usage and enjoyment every day. We no longer provide charging adapters to reduce the amount of electronic waste. We have made it so you can use adapters from previous purchases with your current device. This device can also be charged wirelessly if you have a charging pad. We have provided a link to the Samsung Support Team to assist you if you have questions about this, or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
A Swing and a MISS...
on January 3, 2026
Posted by: Charlie
from Virginia Beach, Va
Expertise:Intermediate
I purchased 2 - S25 Ultra, so I get 2 reviews.
I dropped down yet another star on this review and here is why:
Samsung is in such a hurry to pump these out, their quality control is at best sub-par.
I've purchased 2 brand new s25 Ultra (me and wife) and that I can't use the "Hey Google" feature (regardless of Google or Gemini) it does not pick it up by verbal command.
If I have to press the side button to get it to wake up, the whole hands-free approach is just a wash.
Brand new... the price of these phone should suggest PERFECTION. However, it's okay if you only forsake a given % of customers, all else is fine.
So tired of paying premium and getting used quality.
This is why 1 star on this review, 2 stars on the other.
Samsung, step it up. It's only your name your shoving in the mud.
And please, it's a KNOWN problem and yet, no patch, no fix...Just "deal with it."
I don't need to ask a forum, we all know those of us that have the junk phones, we already know. No fix. No patch. Resetting does not work.
SAVE YOUR MONEY!!!....do not waste on this model. S25 ultra is sub-par.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 5, 2026
Hey Charlie, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you have a new device that is not meeting your expectations in functionality. We have provided links to resources to help you with the different capabilities of your device, and ways to resolve your frustrations with Gemini. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 3, 2026
Posted by: Juno
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
I actually wasn't expecting a major upgrade from my 23 Ultra, but the 25 Ultra runs like a dream. The display looks so nice. The camera is even better. I'm very pleased with this phone.
Also, avoid the Galaxy 22 like the plague.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 12, 2026
Hey Juno, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how much you are enjoying the enhanced capabilities and available features on your new device. We hoep you'll reach out to us again in the future if you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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