Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
3 out of 5
3
Better phone
on January 5, 2026
Posted by: Pathfinder01
Very disappointed that the pen is not a remote. I would not have up graded if I would have none this. I'm telling every one about this.
Response from Samsung USBy R&R Team, January 6, 2026
Hi Pathfinder01, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important specific capabilities of your device are to you, and how disappointing it can be when features have been changed from one generation to another. We have provided links to an article to help you with the redesigned S Pen features, and another to the complete manual for your device that highlights the hand gestures and voice commands for control with your phone. We have lastly, provided a link to the Samsung Support Team to assist you further any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it!
on January 5, 2026
Posted by: Charles
from ID
Expertise:Expert
Verified Purchase:Yes
The s25 ultra is the best smartphone sold in North America.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 6, 2026
Hi Charles, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how pleased you are with the usage of your phone, and finding it so superior with amazing features. We hope you'll reach out to us again in the future if you ever have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
🤦‍♀️🤦‍♀️🤦‍♀️
on January 5, 2026
Posted by: Moxie
from Anchorage, Alaska
Expertise:Beginner
Verified Purchase:Yes
The camera quality sucks…not like what it mentioned..the zoom’s max is 3* not 100 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 6, 2026
Hey Moxie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the different camera settings and features to capture the best possible experience with your camera. We have also shared a link to the Samsung Support Team if you believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing camera
on January 5, 2026
Posted by: Benjamin
Expertise:Intermediate
Verified Purchase:Yes
Amazing camera and overall phone. Quick and easy to use.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 6, 2026
Hi Benjamin, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the camera and speed of your device. We have shared links to resources to help you with additional features of your device like Galaxy AI, and answer any questions you may have as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 5, 2026
Posted by: Shannon
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I love this phone, it does everything , its easy to use, nice large screen, its like having a computer, phone, personal assistant and robot in one!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 7, 2026
Hi Shannon, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love your device, and that you are enjoying the appearance, and powerhouse capabilities of your device. We hope you'll reach out to us again in the future if you ever have questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 5, 2026
Posted by: LaziestPizzaDough
from McAllen, Texas
Expertise:Intermediate
Verified Purchase:Yes
Pretty awesome phone i am so happy with this phone and hope for it to stay good for me
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 7, 2026
Hey LaziestPizzaDough, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how happy you are with your device. We would love to hear from you again in the future any time you have questions or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Device very
on January 5, 2026
Posted by: Kirill
from Jacksonville, FL
Expertise:Expert
Verified Purchase:Yes
Was a great price, looks solid, very happy with this purchase
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 3, 2026
Hey Kirill, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how great you are finding the purchase and usage of your new device. We have provided a link to the complete manual for your device to help you maximize your experience, and align the settings to your preference. We have also shared a link to the Samsung Support Team to offer assistance if you ever have questions abour your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung galaxy S25 ultra
on January 5, 2026
Posted by: Frank
from Ny
Expertise:Intermediate
Verified Purchase:Yes
Best phone i ever owned! Clear screen big letters so I can see without my glasses, I'm a senior. Smart switch worked flawless got all my data back from my old phone. Really great promotion for a trade in. I will be looking for that next year when my wife's phone is due for an upgrade.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 7, 2026
Hey Frank, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you've had such an amazing experience with your device, that you had no difficulty at all with the data transfer and inital setup. We have provided a link to the Samsung Support Team for your convenience to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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