Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
Missing the pen works
on January 7, 2026
Posted by: Luke
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Still a good product but hate that they got away from half the pen uses.
No other issues with the phone.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2026
Hi there Luke, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage and capabilities of your device. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared a link to the Samsung Support Team to assist you if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Fix the camera!!
on January 7, 2026
Posted by: UPSET
from Florida
Expertise:Expert
I am so disappointed and angry with this phone camera. I finally upgraded my ultra 20 to an ultra 25 in December. What the hell happened Samsung?! PLEASE FIX THE CAMERA! PLEASE! Lighting is so bad. Quality is horrible. It looks so pixelated and over processed. I can't zoom in. It looks like a painting. I use my camera everyday! I make content, I'm the family's photographer. THIS IS HORRIBLE! I will be including photos I took of myself with my ultra 25 and my kids Galaxy 25. Taken secs after and unedited. Samsung! Please fix this issue! I tried settings. I tried raw photos. Nothing is working!
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 8, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not operating as intended or expected. We have provided links to resources to help you with the lighting and different settings and features of your camera. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with the camera of your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very good 👍
on January 7, 2026
Posted by: Alex
from New York
Expertise:Expert
Verified Purchase:Yes
This is a very good phone, I am very happy with it and I recommend everyone to buy it!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2026
Hey Alex, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are having such an amazing experience with your device. Please, don't hesitate to reach out to us again in the future any time you have questions or additional thoughts about your Samsung products you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
SPen does not work as a remote anymore
on January 7, 2026
Posted by: okon
Verified Purchase:Yes
The stupidest thing that Samsung could've done is remove the Bluetooth feature from the SPen. As a content creator, that's the sole reason I buy the Ultra. Will be replacing.
Response from Samsung USBy R&R Team, January 8, 2026
Hey Okon, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when you have a new device that does not have a feature you have loved using in the past. We have provided a link to the complete manual for your device that highlights the hand gestures and voice commands you can use with the camera of your device for remote control. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very user friendly
on January 7, 2026
Posted by: Anonymous
from Houston, TX
Expertise:Intermediate
Verified Purchase:Yes
Excellent phone. I am very happy with it. Picture quality is phenomenal.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2026
Hey Samsung User, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how pleased you are with the features and capabilities of your device, and that you are finding the camera to be so amazing. Please, reach out to us again in the future any time you would like assistance with your device, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
not user friendly anymore
on January 7, 2026
Posted by: mk4u
Having issues with all the apps now that I have upgraded from Galaxy 22 to Ultra 25. Text messages now has add across the bottom. So if you switch to google messages, none of the original saved favs are at the top anymore. You have to constantly scroll all the way to find anything. Ringtones no longer show as an option that had downloaded before. Games show as app and in the Game Hub app, if you try to remove from having all the different ones as individual apps it removes from "Game Hub" and you have to readd and then it appears again. Notification sounds is no longer user friendly, it took many searches to figure out how to have individual ones and still not the sounds and volume needed for text vs other notifications. Please Samsung, quit making "updates/upgrades" on things that are not user friendly, or only user friendly to the person who created it.
Response from Samsung USBy R&R Team, January 7, 2026
Hey Mk4u, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can cause frustration as you discover the enhanced or redesigned features of your device. We have provided a link to the complete manual for your device to help you best align the capabilities to your needs and wants. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended or you would like direct assistance with your settings. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Camera flicker and sound not letting focus on .06x
on January 6, 2026
Posted by: Gabes tints
from Oxnard ca
Expertise:Expert
Camera started to flicker and make sound when on .06x and it's annoying I wish it world get fixed
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 7, 2026
Hey Gabes tints, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team for your convenience. These experts can help you determine the root cause of your frustration with your camera, and resolve this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 ultra
on January 6, 2026
Posted by: Eric
from NYC
Expertise:Intermediate
Verified Purchase:Yes
The phone is ok. Not a fan of lose of 3.5 headphone jack. The excuse is lame they gave.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 3, 2026
Hi Eric, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. If you are wanting to use your favorite wired headphones, we have provided a link to the Samsung Support Team who can assist you with an adapter you can plug in to the charging port to use your headphones. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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