Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
A Value, Upgrade to an S25
on January 11, 2026
Posted by: Larry Lenz
Verified Purchase:Yes
The S25 phone is lighter in weight compared to prior S22. The S25 battery life exceeds any prior cellphone for continues daily usage,
I would recommend this to a friend!
Features
5 out of 5
5
Response from Samsung USBy R&R Team, January 16, 2026
Hi Larry Lenz, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so pleased to hear how much you are enjoying the lighter design, and enhanced battery life of your device. We have shared links to the full manual and the Samsung Support Team for your convenience. These resources can help you add additional features in to your daily usage and answer any questions you may have as you continue using your new phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Aweful sound ! The spearker is junk!
on January 11, 2026
Posted by: Miss my old phone
the speaker on this phone is very poor quality! The key board picks wrong key way to much.
Response from Samsung USBy R&R Team, January 12, 2026
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you resolve your frustrations and have the best possible experience with your device. We have provided links to an article to help you with the speaker of your device, and the different setting options for your keyboard. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
S25 ultra expectations
on January 11, 2026
Posted by: Karina
from Houston TX
Expertise:Intermediate
Verified Purchase:Yes
I think the phone is excellent, but the fact that the S Pen doesn't have Bluetooth is a step backward for the device. Also, the battery life isn't as good as new phones usually are. It's strange, but I think my S23 Ultra is at the same level as the S25 Ultra, which I find incredible.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 12, 2026
Hi there Karina, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and capabilities of your device. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared links to articles to help you maximize the battery life of your device. Lastly, we have shared a link to the Samsung Support Team to assist you further with questions, or if your frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
bring back bluetooth s pen!
on January 11, 2026
Posted by: ComeBack Bluetooth
I can't believe they removed bluetooth from the S pen!!! One of the best features removed to save so little money on an expensive phone
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 12, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when you have a new device that does not have the features you are expecting. We have provided a link to an article to help you with the redesigned S Pen features to help you integrate them in to your usage. We have also shared a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
No different than s24 ultra, worse camera
on January 11, 2026
Posted by: Heather
Expertise:Intermediate
Verified Purchase:Yes
I switched to this phone as I ran out of internal storage on my S24 Ultra and was able to get a better deal on the S25 with more memory than I would have on an s24. It is the same phone, there really are no differences in how it performs, how it feels, or how it works. But the camera is definitely not as good. I'm happy with the memory and the phone, but it isn't worth 'upgrading' from the previous generation unless your phone is broken.
Response from Samsung USBy R&R Team, January 30, 2026
Hello Heather, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the expanded strorage capacity of your new device, and we would love to assist you in maximizing your experience overall with your new phone. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also provided links to the full manual to assist you with other settings and features like Galaxy AI, and to the Samsung Support Team if you have questions or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Excellent Device, Minor Imperfections
on January 11, 2026
Posted by: Mohammad
Verified Purchase:Yes
The Galaxy S25 Ultra delivers outstanding performance and features. I did notice a small scratch on the back of the phone and found the battery life to be slightly lower than expected for a full day of use. While I was hoping for a bit more compensation, the $85 discount was still appreciated. Overall, it's a fantastic device, and I'm happy with the purchase despite these minor issues.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 30, 2026
Hey Mohammad, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the overall usage and capabilities of your device. We have provided links to articles to help you maximize the battery life of your device, if the intelligent battery has not made the adjustments to the consumption automatically as intended. We have also shared a link to the Samsung Support Team if you continue to experience this matter with the battery of your device, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Phone but a little heavy and thick
on January 11, 2026
Posted by: LA88
Expertise:Intermediate
Verified Purchase:Yes
Excellent phone. Hope the next version will be lighter and thinner.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 30, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how excellent you are finding the usage of your this device to be. We appreciate you sharing your preference for further enhancements in making the device lighter and thinner in the future, and we hope you'll reach out to us again if you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 11, 2026
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
I used S23U before this. This feels lighter. I was happy with S23U, and this one gives me the same satisfaction. The jet black color looks premium. The battery life is also excellent. If u could get one for less than the sticker price, u should get one.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2026
Hey David Outlaw, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the lighter design and overall usage of your device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
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