Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,224 Reviews)
Open Ratings Snapshot
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
Very Happy with it so far
on January 29, 2026
Posted by: Happy Camper in NV
from Nevada
Expertise:Intermediate
Verified Purchase:Yes
I have had my Galaxy S25 Ultra 512Gb (T-Mobile) for about 4 weeks. So far I am very happy with it. Connectivity to Wi-Fi and 5G/5UC is very good. Screen quality and speed of functions is good. I was in a very remote area and the backup satellite 911 kicked in as it should. The only small issue is that the battery is not lasting as long as I had hoped. I probably need to go in and remove unnecessary apps. I'd probably give 4.5 stars if that were an option, due to the battery life.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 30, 2026
Hey there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to operate so smoothly and wonderfully regardless of where you go throughout the day. We have provided links to aticles to help you maximize the battery life, if the intelligent battery does not make the adjustments automatically as designed. We have also shared a link to the Samsung Support Team to offer additional assistance if you have questions, or continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Galaxy S25 Ultra 512GB
on January 29, 2026
Posted by: Anonymous
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
Very good quility! The everything are good. I like the Galaxy S25 Ultra 512GB.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2026
Hey Tony Lu, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to be high quality, and that you are enjoying the usage of your device. We have provided a link to the full manual for your device to help you fully explore the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
S25 Phone is alright, Battery is absolutely awful
on January 29, 2026
Posted by: Tyler
from Pittsfield, MA, USA
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from an S24 I owned for barely a year who's battery life was about half a day and would heat up intensely when charging with any appropriate charger I could try, only to find that the S25 is virtually the same phone but now with a flat edge! Phone works identically, battery life is unimpressive at best and while not nearly as hot as the S24, it does warm up since the very first charge and with anything short of a plug in fast charger, it will not gain any battery life if the device is in use during charger i.e. with a wireless charger. Next device will sadly be a change to a new manufacturer I'm sure.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 29, 2026
Hi there Tyler, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that doesn't feel as exciting to use as you expected, or is not operating as expected. We have provided links to resources to help you maximize the battery life of your device. We have also provided a link to the complete manual for your device to help you discover all of the enhanced capabilities of your device and integrate them in to your usage. We have lastly, provided a link to the Samsung Support Team to assist you with any questions you may have as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Notification Issue
on January 29, 2026
Posted by: Kevin
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I've maxed out all volume settings and notification for sms texts are still barely audible.
Response from Samsung USBy R&R Team, January 29, 2026
Hey Kevin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear you are overall pleased with your device, and we would love to help you maximize your experience and best align the settings to your preferences. We have provided links to the complete manual for your device, and to the Samsung Support Team to assist you with your notifications. We have also provided a link to an article if you believe the matter might be with the speaker itself on your device. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra
on January 28, 2026
Posted by: Robert
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I love my new phone. Coming from an S21 Ultra, I found this phone to be much more responsive. I got the jade green color and absolutely love it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2026
Hi there Robert, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the upgrade to your new device. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my phone
on January 28, 2026
Posted by: Anonymous
from Richmond VA
Expertise:Expert
Verified Purchase:Yes
Best phone Samsung currently has in my humble opinion
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2026
Hi Kevin Blythe, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing experience with your device, and that you think it's the best phone available. We would love to hear from you again in the future any time you have questions about your device, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Really Nice Phone
on January 28, 2026
Posted by: Glenn S
Expertise:Expert
Verified Purchase:Yes
Really nice phone, moving up from an S10+, which was also a great phone. High points on S25 Ultra include larger, brighter screen. faster processing and much improved biometric scanning.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2026
Hi there Glenn S, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the upgrade from your previous device to this new one, and that are finding it faster, and to have a better display quality. We have provided a link to the complete manual for your device to help you with all of the enhanced features including Galaxy AI. We have also provided a link to the Samsung Support Team to offer their expertise if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New Phones northern state ………………..
on January 28, 2026
Posted by: Matthew
from CT
Expertise:Intermediate
Verified Purchase:Yes
Excellent phone easy to use charger works great ….
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2026
Hey Matthew, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how excellent you are finding this new device. We have provided a link to the manual for your device to help you fully explore the enhanced capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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