Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,224 Reviews)
Open Ratings Snapshot
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
1 out of 5
1
You sold me a lemon
on February 3, 2026
Posted by: Ekwork
Expertise:Intermediate
Verified Purchase:Yes
Battery life is awful and battery gets hot. I got sold a lemon.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 4, 2026
Hello Bworkman, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when you have a new phone that is not meeting your expectations. The intelligent battery design of your device should maximize after a short period of usage and adjusting to your consumption habits. If this is not your experience, we have provided links to troubleshooting guides to assist you in maximizing the battery life of your device, and resolving the experience with the temperature of your battery. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great quality
on February 3, 2026
Posted by: Nisha
from Memphis Tennessee
Expertise:Expert
Verified Purchase:Yes
Seriously, this device is top-notch! The build quality feels amazing, like it's built to last. And can we talk about the battery? It just keeps going and going, no need to constantly hunt for a charger. It really does tick every single box I was looking for in a new phone. The camera is absolutely phenomenal, the pictures are so crisp and vibrant. I've been so impressed with how well it performs in every situation. If you're on the fence, I'd say go for it, you won't regret it! It's definitely my favorite phone I've ever owned.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hi there Nisha, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the amazing features and capabilities of your device. We love that you are capturing amazing photos and videos with your device. Please, reach out to us again any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on February 3, 2026
Posted by: BB Lee
from fresno, ca
Expertise:Intermediate
Verified Purchase:Yes
I was really worried about getting a phone that said unlocked and it still not working for my carrier since I have Mint Mobile but it worked perfectly. It is much easier that buying at some phone store where u have gimmicks of transferring services or whatever. Came in a few days and works perfect!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hey BB Lee, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you haven't had any frustrations getting your phone set up and connected to your carrier of choice. We have provided a link to the complete manual to assist you in discovering all of the amazing features of your device, and aligning the settings to your preferences. We have also shared a link to the Samsung Support Team if you have any questions as you keep using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I love the phone
on February 3, 2026
Posted by: crooclyn
Expertise:Expert
Verified Purchase:Yes
I love the phone but I been have little problems with my phone for some reason I have to restart my phone cause is keep having these little glitches can someone call me about my device
Response from Samsung USBy R&R Team, February 4, 2026
Hi there Crooclyn, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the features and capabilities on your device. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team for your convenience if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra truly a great phone
on February 2, 2026
Posted by: Mr B
Expertise:Intermediate
I use my s25 ultra for streaming and it is absolutely flawless with my service provider no buffering or overheating like watching a small TV and the camera is amazing as well.
Gemini is absolutely awesome as well always helping me with many questions.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 3, 2026
Hello Mr B, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are enjoying your streaming on your phone, and that the experience can be for prolonged periods of time without interruption. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A STRONG UPGRADE FROM FLIP 4... Impressive.
on February 2, 2026
Posted by: MJF1800
from Ft. Myers, Florida
Expertise:Intermediate
Verified Purchase:Yes
This S25 Ultra is A STRONG UPGRADE FROM my FLIP 4. The FLIP 4 was a great phone and served me well. This S25 Ultra is on a different level. There speed is impressive, the photo quality and capability is very impressive, the S Pen is more useful than i thought it would be. I usually don't get too pumped up over phones but I can say that this is a very significant upgrade and I'm very happy with it. The journey is just beginning.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 3, 2026
Hi there MJF1800, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the upgrade to this device from your previous phone, and that you are finding so many amazing capabilities and accessories during your usage. We have provided a link to the Ssamsung Support Team for your convenience if you have questions as you continue using your device. We apprecaite you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect
on February 2, 2026
Posted by: Jesus
from Minnesota
Expertise:Expert
Verified Purchase:Yes
Excellent phone so far I love the design and especifications
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 2, 2026
Hello Jesus, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how excellent you are finding this device, and the design and features so wonderfully align to your usage. Please, reach out to us again if any questions come up during your usage, or you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it.
on February 2, 2026
Posted by: Daniel
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
This is an amazing phone and super simply was to purchase it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 2, 2026
Hey Daniel, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear how amazed you are with the enhanced capabilities and features of your new device. We would love to hear from you again in the future if you ever have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
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