Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,224 Reviews)
Open Ratings Snapshot
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
4 out of 5
4
Pretty Good
on March 6, 2026
Posted by: PenP
Verified Purchase:Yes
Works good enough. Not a huge fan of the boxer shaping but that isn't important. I am happy with how it functions with Android Auto. Access and function is better than my previous S23 Ultra. Camera is the same. Thank you that the OAD doesn't function unless I want as the 23 refused to turn off. This is considered an expensive phone to me. The color is pretty weak so not impressive. The pen is giving me a bit rough capabilities but isn't used often. the phone works. That's good.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 Ultra
on March 6, 2026
Posted by: JesseM
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
Love the phone but wish I had waited for the S26 Ultrs
I would recommend this to a friend!
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Photo Quality is bad
on March 5, 2026
Posted by: Daniela
from El Paso, Texas
Expertise:Intermediate
Verified Purchase:Yes
Bought this phone for a vacation I would be taking, and the photo quality is terrible, I honestly want to return this phone. It was way too expensive for this poor of quality.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 6, 2026
Hello Daniela, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when your device is not operating as intended or expected. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also shared a link to the Samsung Support Team to assist you if you continue to experience this frustration. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 review
on March 5, 2026
Posted by: JWSa
from Fort Lauderdale, FL
Expertise:Intermediate
Verified Purchase:Yes
Great phone and high quality camera that takes great pictures
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 5, 2026
Hey there JWSa, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving the usage and quality of your device, and that you are capturing amazing photos and videos with your device. We have provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Refreshed
on March 3, 2026
Posted by: Ron H
from South New Jersey
Expertise:Expert
Verified Purchase:Yes
The s25 ultra 512gb is about as refreshed as its going to get without jumping to the s26. Coming from an s23, everything is sharper, more snappy, and just crisp. MY ONLY GRIPE is the S Pen can't take selfies since its not Bluetooth? So if you really like that, avoid the s25.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 3, 2026
Hey Ron H, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the enhanced display and processing power of your new device. We have provided a link to the complete manual to assist you with the hand gestures and voice commands you can use for your selfies. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not worth the money
on March 3, 2026
Posted by: Anonymous
from Kentucky
Expertise:Intermediate
Verified Purchase:Yes
The battery does not last long as promised. Also, the camera is not flush with the back of the phone. Finally the overall operation is lacking. I am disappointed in my purchase.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 3, 2026
Hi there Bworkman, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. The intelligent battery design of your device should adjust to your consumption habits after a short period of usage, and you should feel the enhanced battery life. If this is not your experience, we have provided links to a few troubleshooting guides to help you do so manually at your convenience. We also recommend protective cases on all devices to help prevent damage from accidental bumps and drops that occur during usage. This can help give you the feel of the device you are seeking with the camera lenses being flush to the case. Lastly, we have provided a link to the Samsung Support Team to assist you through chat with any operational frustrations you are experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A Solid Phone
on March 2, 2026
Posted by: Marc
Verified Purchase:Yes
Upgrading from a S22 Ultra there wasn't much difference. Slightly faster and the camera is supposedly better. The battery life is much better which is the reason for the "upgrade".
Response from Samsung USBy R&R Team, March 2, 2026
Hello Marc, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the enhanced speed and battery life of your device. We have provided a link to the full manual to help you discover all of the added features including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra jade- great phone
on February 27, 2026
Posted by: Trace
from Texas
Verified Purchase:Yes
Coming from an S20FE, massive upgrade, obviously. Very happy with the look, camera, and battery life which is primarily what I got it for. Hoping it lasts at least 5 years like the last phone
I would recommend this to a friend!
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 2, 2026
Hi there Trace, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the upgraded features and capabilities available on your new device. We hope you'll reach out to us again in the future if you ever have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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