Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
My first Samsung device ever!
on March 16, 2026
Posted by: TorP22
[This review was collected as part of a promotion.] This was my first Samsung device, or even Android device for that matter. I did not expect to love it so much! The size of the phone is perfect, the materials feel premium, the cameras are INSANELY well equipped. Additionally, I love the customization features and the galaxy AI features and just general AI features like unwanted clutter in image removal. It's seamless and it works so fast! I had so many people in the backgrounds of my travel photos that I was quickly able to cut out! I don't think I could go back to any other phone after switching to Samsung! It's the best!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone, until you drop it.
on March 16, 2026
Posted by: Clumsy
[This review was collected as part of a promotion.] This is an impressive device in general, even without the addition of "Galaxy Ai". It is capable of far more than I will ever manage to accomplish with it with my limited knowledge and tech skills. However, I was looking for a physically tough and durable device that could hopefully endure the punishment it would almost certainly be subjected to in my normal daily activities as a 1st responder and a welder and till survive intact. According to everything I could find when researching it pre-purchase, it is supposed to be everything I was looking for and I added what is supposed to be the toughest protective case available just to be sure. I am admittedly hard on phones because if the environment I work in and being prone to frequent drops, but never from more than 2 or 3 feet as I am 63 years old and disabled so I keep my feet on the floor. 1st drop on the linoleum in our dining room completely shattered the front and back of the phone. I blamed that one on the protective case and ordered a replacement phone. 2nd drop, same floor, same situation, an even more expensive and supposedly better protective case, same result.
The good news is even though the screen and back of phone is shattered within the case and tempered glass screen protector, it had remained operational, so far anyway. For $1500 I would have liked to had a device that worked and looked nice for at least a little while, just saying.
The good news is even though the screen and back of phone is shattered within the case and tempered glass screen protector, it had remained operational, so far anyway. For $1500 I would have liked to had a device that worked and looked nice for at least a little while, just saying.
Value
3
Response from Samsung USBy R&R Team, March 17, 2026
Hello Clumsy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the reliable durability of your device is to you, and how frustrating it is when your device is not meeting your expectations. We have provided a link to the Samsung Support Team if you are wanting to discuss the best options regarding accessories to protect your device. We would also love to hear from you again in the future any time you have additional feedback you would like to share with us. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
android isn't android without Samsung has done it
on March 16, 2026
Posted by: Reeses
[This review was collected as part of a promotion.] I love the pen and watching videos with no buffering and my games are a whole new experience now I have no idea what everyone is doing with their lives if they aren't galaxy owners
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Flagship Indeed
on March 16, 2026
Posted by: Ardroit
[This review was collected as part of a promotion.] As always Samsung demonstrates why they dominate the market. Love the One UI and its level of customization. A powerful device that outpaces the average laptop. Packed with features, this device performs at the highest level. The Galaxy AI integration is actually incredibly useful. The security features are top of the line, as always the Ultra sets the Standard.My only complaints are that I can't root, and the 5000 Mah battery is about 20% to small. Beautiful vivid display, professional camera, and integrated stylus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Too complicated just wanted to clean General phone
on March 16, 2026
Posted by: LIZALOU
[This review was collected as part of a promotion.] Watch movies is pretty cool clarity it's okay cameras position in the wrong place always gets touched and fingerprints not clear photos little complicated it's all right
Value
3
Response from Samsung USBy R&R Team, March 17, 2026
Hi there Lizalou, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying streaming your favorite movies on your device, and finding the display clear during usage. We have provided a link to the full manual for your device to help you align the settings to your preferences, and help clear up any confusion you may be experiencing. We have also shared a link to the Samsung Support Team to assist you directly through chat if you prefer when you have questions. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Carl
from Nh
Expertise:Intermediate
Verified Purchase:Yes
Wish they would fix the scroll for contact and put the alphabet back in and make it easier to get to thy letter category you need
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything about phone is incredible!
on March 16, 2026
Posted by: Astroblade12
[This review was collected as part of a promotion.] There hasn't been a single thing in my life that I haven't used my S25 Ultra. For work, it maintains a robust battery life. This allows me to charge it once at the beginning of the day and be confident that it will last till after I get home. For the gym, it allows me to track my progress without breaking my rhythm by way of the quick access note feature with the Spen. For my social life, my camera allows me to capture all of my favorite moments including my older brothers wedding. While I am still getting the hand of the AI features, the best use i have has been work the magic eraser feature. I have seen comparisons online and I have to say I'm so happy I have a Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All the features you want, none you don't!
on March 15, 2026
Posted by: Katalyst1
[This review was collected as part of a promotion.] This device is truly exceptional and has quickly become my favorite phone. While I don't find myself using the included stylus frequently, it proves to be incredibly useful when the need arises. It's a feature that adds significant value. I'm very impressed with the overall performance and design of this phone. I would highly recommend it to anyone looking for a top-tier mobile experience. This Galaxy AI is absolutely amazing! I find myself using it for so many things on a daily basis. It's even been a great help in drafting this very review lol. Please know that all the opinions expressed here are entirely my own. I'm genuinely impressed with its capabilities! My only complaint is that the S26 Ultra came out too soon lol! I may consider changing my phone plan just so I can upgrade sooner!
Value
5
Written by a customer while visiting Samsung US