Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Intuitive
on March 27, 2026
Posted by: DAL2026
[This review was collected as part of a promotion.] Seamlessly intuitive and quick. The AI features bring the phone to life. Sounds silly I'm sure, but it just works. No need for fancy descriptions for a phone that simply works!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its a fantastic upgrade
on March 27, 2026
Posted by: Shamus33
[This review was collected as part of a promotion.] I recently upgraded to the Samsung Galaxy S25 Ultra after using my S21 Ultra for years, and this upgrade actually feels worth it.
My S21 Ultra was starting to show its age, especially with storage getting tight. I expected a small step up, but the S25 Ultra feels like a completely smoother experience. Everything is faster, more responsive, and handles multitasking without any slowdown.
The display is easily one of the best parts. It’s big, sharp, and bright, making everything from videos to everyday scrolling look clean and premium. Samsung definitely still leads in this area.
Battery life has also been a noticeable improvement. I can get through a full day without worrying about charging, which is something I couldn’t always say before.
The camera is very reliable. Photos come out crisp and detailed without needing to adjust anything, and the ultra-wide shots look especially good.
I also like the overall feel of the phone. It feels solid and premium without being uncomfortable to hold.
Not every feature is groundbreaking on its own, but coming from an S21 Ultra, the overall upgrade is very noticeable.
Overall, I’m glad I made the switch. If you’re holding onto an older Galaxy, this is a solid upgrade that actually delivers in everyday use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This was the perfect upgrade from the Note series!
on March 26, 2026
Posted by: random4t4x14
[This review was collected as part of a promotion.] This phone has been rock solid, incredible battery life for all day use. Excellent picture quality, and fantastic for gaming. As always, extra care taken with build quality and polish from Samsung. I really love the AI image features, as well as routines. For the Note holdouts, this is a worthy successor! It pairs perfectly with Samsung TV via SmartThings integration, and makes it seem less to cast to my TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love everything about it
on March 26, 2026
Posted by: DigiGirl
[This review was collected as part of a promotion.] I love using the Gemini AI when I want to have a silly, but fun conversation about everything and nothing, in particular.
I love the clarity of the screen when watching videos, via streaming, YouTube or from family members.
The pen is also a great touch, because I can personalize pictures to family and friends.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
IT'S BEAUTIFUL AND SO MUCH STORAGE!! 🥰
on March 26, 2026
Posted by: Love4surroundsound
[This review was collected as part of a promotion.] My whole family only buys Samsung. The Galaxy A.I. is so helpful for me . I use it to keep all of our Samsung phones, T. V. 's, tablet, smart ring , and Samsung watch 8. Our living room is our Samsung Hub. This phone takes the best pictures. The Galaxy A.I. is great to help me remember things, be on time and my meta glasses 🤓. I've been only Samsung since the Galaxy 3 came out years and years ago.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slowing down.
on March 26, 2026
Posted by: Mobilevuk
[This review was collected as part of a promotion.] I have used Galaxy AI for the first time recently. I've never used any AI until very recently. The Galaxy Gemini AI is accessed with a long push on the side button. That makes it easy to use. I am disappointed after the last 2 "updates" though. The phone is slowing down and the battery life has dropped like a rock.The phone is just a year old.
Value
3
Response from Samsung USBy R&R Team, March 31, 2026
Hello Mobilevuk, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you with the speed and battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has everything!
on March 26, 2026
Posted by: Buhate2luv
[This review was collected as part of a promotion.] I use my phone literally to run my life. As a busy salon owner my days are filled with appointments and chaos. This phone helps me stay organized and on task. Daily reminders are a must and using Ai to help me remember everything that I would have forgotten in a day has allowed me a little less stress. I actually feel like she is my best friend who knows exactly where I need to be, what I need to be doing, and keeps me calm during the process. The photo editor is amazing and has taken my social media presence to the next level! It's exactly what a busy working mom needs!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
the equipment is the ultimate in both performance
on March 26, 2026
Posted by: Kokito58
[This review was collected as part of a promotion.] all the software functions that they have all work very well. the integration of the AI is incredible. due to its natural way of responding and its way of also learning from it. in particular the use in my daily life and helps me with productivity in my work. being the perfect complement in my daily life
Value
5
Written by a customer while visiting Samsung US