Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,173 Reviews)
Rating breakdown 27,173 reviews
5 Stars
23,297
4 Stars
3,011
3 Stars
528
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Amazement at your fingertips
on June 22, 2026
Posted by: Couponer4life
[This review was collected as part of a promotion.] The Galaxy Ai is a plus, voice controlled so while your driving on the go you can ask it anything. It will read what you need to know and then will provide other questions that you may want to know about your looking into. The camera is amazing, I will go outside at night and look up in the sky and my camera will tell me what im looking at. It really cool to see that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Stylus
on June 23, 2026
Posted by: MrsOldMcDonald
I absolutely LOVE my phone...other than the stylus. I noticed right away it's easy to "click out/release". I have a case on my phone, so it's not like things brush against it directly. Usually it just "clicks out" but stays put. I lost it briefly once before and have made it a habit to check it every time i pick up my phone, and the icon is kind of annoying which makes it hard to miss if it's not in my phone.
I lost it today. Not sure how or where. My phone fell out of my pocket in a very small bathroom and I noticed the stylus was gone when I picked it up.
Searched EVERYWHERE and retraced my steps.
I lost it today. Not sure how or where. My phone fell out of my pocket in a very small bathroom and I noticed the stylus was gone when I picked it up.
Searched EVERYWHERE and retraced my steps.
I feel like this wouldn't have happened if the click lock was just a little stronger, requiring a more DELIBERATE push to release it.
Thank you for your time.
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 30, 2026
Posted by: Dlj30040
[This review was collected as part of a promotion.] My s 25 ultra is a great phone its up to date on the latest tech and the camera is great to cant wait to buy the s 26 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Slowing down, but photos make others jealous
on June 30, 2026
Posted by: GalaxyLyfe
[This review was collected as part of a promotion.] I'm a long time galaxy user. I like the device in terms of size and being able to do most things. But the device has some issues with slowing down. I think there is a growing bloatware issue. But initial usage was very smooth. I wish there was a better native video editing software or app as using the previous partner app results in discoloration. Labs are always great. But it would be nice if they stayed or got better integrated in the camera apps and other apps. Overall, the phone is great and makes others jealous. GALAXY AI isn't something I've used a lot, but it has its advantages.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Useful for productvity
on July 7, 2026
Posted by: Ugtb2322
[This review was collected as part of a promotion.] Use everyday for tasks. Features keep me productive.
Value
5
Response from Samsung USBy R&R Team, July 9, 2026
Hi there Ugtb2322, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are finding this device to be so helpful to you for keeping on track with your day and accomplishing your tasks. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Disapointingly painful transition from S24U
on February 10, 2025
Posted by: Rich
Expertise:Intermediate
Received 2 days ago and still have not completed the transition. Data transfer took about 30 minutes and missed many things. It seems none of the app passwords transferred so every app must be initialized with new password resets. Apps that I have not had to login to for years needed to be virtually reinstalled and configured from ground zero. Most frustrating is the samsung app. Password errors continuously. Password reset does not work and hav to be redone countless times.Login works on my PC but not on the phone. VERY frustrating!! Lastpass does not work like on the S24U meaning virtually all passwords needed to be sourced externally and entered manually. I am done buying new phones!
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Rich, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the update to the software can take some adjustment time before the gestures and usage become habit. We would love to help you get logged in to your Samsung account and discover the functionality of the updated software. We have provided links to the full device manual and the Samsung Support Team to help you with both of these matters. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
S25 ultra
on February 11, 2025
Posted by: Superbros
[This review was collected as part of a promotion.] This phone is slow compared to my s24 ultra. The internet and wifi are both slow.
Value
2
Response from Samsung USBy R&R Team, February 12, 2025
Hi there Superbros, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the speed of your device is to you, and we would be happy to help you troubleshoot this experience. We have provided links below to a few troubleshooting guides for your convenience. We have also shared a link to the Samsung Support Team and warranty information for your device if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Love it but.
on February 12, 2025
Posted by: Coverter33
[This review was collected as part of a promotion.] I love all the new AI features and the size. I had the galaxy s24 and it was to small for me. But the galaxy s25 ultra seem just right i love how fast everything works and moves the screen looks so clear my only problem is that the S pen is no longer Bluetooth. Was a little disappointed but it's one feature I can do without I guess. I hope in the future that a stand alone will be available to purchase. Other then that amazing phone.
Value
4
Written by a customer while visiting Samsung US