Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
1
Slow phone
on March 30, 2026
Posted by: Joemama
[This review was collected as part of a promotion.] Phone is very slow, for the cost of what I paid for it does not match. Has a hard time staying update or fighting off scam calls or scam alerts itself.
Value
1
Response from Samsung USBy R&R Team, April 2, 2026
Hey Joemama, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you maximize the speed of your device, and we recommend adjusting the refresh rate as the first step. We have also provided a link to the Samsung Support Team to assist you further with the call and message screening you believe should be in place. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features.
on March 30, 2026
Posted by: Animal
[This review was collected as part of a promotion.] Iove galaxy AI. I never have issues with This phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product! S-Pen could be better
on March 30, 2026
Posted by: FixTheSPen
[This review was collected as part of a promotion.] This device offers a truly fantastic experience. The integrated Galaxy AI capabilities are remarkably helpful in daily tasks. While the functionality is impressive, there's a slight wish for the return of all previous S Pen features. Nevertheless, the overall performance and user interface are commendable. It's a device that certainly enhances productivity and enjoyment.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 30, 2026
Posted by: Ssgapaxy
[This review was collected as part of a promotion.] Galaxy AI is awesome and so is the phone. I'm a lifelong Galaxy owner
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on March 30, 2026
Posted by: Guido71
[This review was collected as part of a promotion.] Perfect design, amazing quality features and easy to navigate system, great speed processors and fantastic features. Would absolutely recommend to any one seeking the perfect device for business and personal use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, sleek design, great camera
on March 30, 2026
Posted by: MattB19XX
[This review was collected as part of a promotion.] I love the galaxy s25 for gaming capabilities and the camera. I specifically like how I can screen record with live mic audio as well as in screen audio and touch feed back. The battery life is the best I've ever experienced and the connection functions like Bluetooth and GPS are great. Honestly the best phone I've ever owned
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra - hits and misses
on March 30, 2026
Posted by: Hiswaywalker
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a nice phone and I would rate it four out of five stars. The Galaxy AI is an impressive part of the phone. It is very helpful for researching topics, translating text instantly and editing photos, which makes the device feel much more advanced than my old phone. The screen is very clear and overall the phone is fast.
The primary reason I am not giving it a perfect score is the forced transition to Google Messages. I personally prefer the original Samsung Messages app. I have also experienced several glitches and errors when trying to send/recieve attachments via text and when participating in group text messages. While the AI features are great, these communication issues are frustrating.
The primary reason I am not giving it a perfect score is the forced transition to Google Messages. I personally prefer the original Samsung Messages app. I have also experienced several glitches and errors when trying to send/recieve attachments via text and when participating in group text messages. While the AI features are great, these communication issues are frustrating.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great,
on March 30, 2026
Posted by: HelloEarth321
[This review was collected as part of a promotion.] I love using the Galaxy Ai to get my weather updates and set timers!
Value
5
Written by a customer while visiting Samsung US