Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Absolutely LOVE this phone!
on April 13, 2026
Posted by: SamsungLovr777
[This review was collected as part of a promotion.] This phone has all the bells and whistles you could ask for in a flagship phone. Not only is it wonderfully light weight, but the screen is almost completely bezel-less. The AI is amazing and easy to use. I have doctored old photos and generated ideas for logos for my business. Irely heavily on this phone for everything from tutorials to banking and I know I have a secure and easy way to do so.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features!
on April 13, 2026
Posted by: Fizbin
[This review was collected as part of a promotion.] Galaxy AI is great. I use my for gaming, streaming and watching movies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Feature rich phone
on April 13, 2026
Posted by: Jamdown
[This review was collected as part of a promotion.] I appreciate the S-pen and the host of features including the Galaxy AI, but the battery life needs to be better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Apples are for teachers
on April 13, 2026
Posted by: Regi2You
[This review was collected as part of a promotion.] I wish I had made "the switch" sooner. I love everything about this phone. It definitely doesn't lack originality. I haven't had a device this forqard moving in so long. First, let's get into this camera. The quality and crispness in each photo and let's not talk about the zoom!!! I love how the android auto picks up very fast in my car compared to previous phones. The multiple screens on one screen is fantastic for a busy body like me. There are far too many favorites about this phone and not enough characters. I love how it works seamlessly with google because I use it with everything. Super easy to edit,receive,review files if you're an office person. The display...chefs kiss! You can turn the brightness down and still have a well lit display without compromising battery life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Product
on April 13, 2026
Posted by: Rickando
[This review was collected as part of a promotion.] Since I switched to the S5 Note. I have had a Note or Ultra. I dont plan to move from the Ultra as long as the product continues to provide this quality of a product.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good but nothing innovative or new
on April 13, 2026
Posted by: AlexVill46
[This review was collected as part of a promotion.] Was same as S24 with even less features on S pen which were removed for some reason? Front camera is really bad compared to other competitors which i know you guys have the capability to do better. But please go back to innovation thats what androids are known for.
Value
3
Response from Samsung USBy R&R Team, April 15, 2026
Hi there AlexVill46, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in specific features. We have provided links to articles to help you with the different camera settings and features for your device, and discover the redesigned S Pen features available on your device. We have lastly provided links to the complete manual and the Samsung Support Team to help you fully discover your device, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE my Samsung S25 Ultra!! Outweighs anything
on April 13, 2026
Posted by: LadyDi55
[This review was collected as part of a promotion.] This S25 Ultra mobile phone far outweighs any models I've had in the past, and i thought they were pretty good! Lots of Apps & quick features. A perfect handheld size for me. My absolute favorite.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy Overall!
on April 13, 2026
Posted by: Skeebert
[This review was collected as part of a promotion.] It has been sturdy and stayed in one piece despite me dropping it. No cracks or usage issues. If I could change anything it would be that the click pen stays inside rather than shooting out after a fall. Ive almost lost it a few times. My fault for being clumsy though!
Value
5
Written by a customer while visiting Samsung US