Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Good Product Overall
on April 13, 2026
Posted by: OldMan
[This review was collected as part of a promotion.] NETWORK CONNECTIVITY: Excellent allowing network access anywhere.
BATTERY: Once you figure out all the battery charging protection settings, very good.
CAMERAS: Rear camera zooms in great but is shaky at max zoom. Front camera works very well.
AUDIO: Excellent
OTHER: Phone migration and initial setup much improved compared to previous models. Increased devices connectivity much better than previous models. AI really helps for searching, email, shopping, browsing, along with everything else you do with your phone.
BATTERY: Once you figure out all the battery charging protection settings, very good.
CAMERAS: Rear camera zooms in great but is shaky at max zoom. Front camera works very well.
AUDIO: Excellent
OTHER: Phone migration and initial setup much improved compared to previous models. Increased devices connectivity much better than previous models. AI really helps for searching, email, shopping, browsing, along with everything else you do with your phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
WiFi Override
on April 13, 2026
Posted by: MidnightBurgeristhebest
[This review was collected as part of a promotion.] The phone is a phone. My biggest problem is when you drive, or I imagine walk, past a strong wifi signal your Bluetooth will close, and then come right back up. If you're listening to an audiobook you will lose a few seconds of dialogue. The AI photo stuff is pretty cool though.
Value
3
Response from Samsung USBy R&R Team, April 16, 2026
Hey there Midnightburgerisbest, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your usage of your device is interrupted. We have provided links to a few troubleshooting guides to help you with both the Wi-Fi and Bluetooth connection of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Tremendous phone.
on April 13, 2026
Posted by: Avta77
[This review was collected as part of a promotion.] This product has spectacular features is like having a pc in my hands. working with the iA from my phone is great and fun.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on April 13, 2026
Posted by: LovingmyS25ultra
[This review was collected as part of a promotion.] I use my S25 Ultra for streaming videos, playing games and for calling, and texting. I am 60 and this device is so easy to use. I love Gemini! Gemini makes finding more information on a topic much easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on April 13, 2026
Posted by: Nate48
[This review was collected as part of a promotion.] I recently got the s25 ultra and I have to say i absolutely love it the phone itself is amazing and the galaxy ai is pretty helpful but I'd have to say the cameras on it are the best feature in my opinion the quality is outstanding and the zoom is exceptional but all around this is a great phone and I have zero regrets with getting it just wish I'd have gotten it sooner
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to.use overall!
on April 13, 2026
Posted by: LoriDori
[This review was collected as part of a promotion.] I absolutely love all the features especially AI editing of photos. The AI editing of messages is also wonderful, friendly and easy to use!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy 25 Ultra
on April 13, 2026
Posted by: mRsRabbit21
[This review was collected as part of a promotion.] I live my Galaxy 25 ultra! One of the best upgrades ive had!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Ease of use is great
on April 13, 2026
Posted by: Runamuk0
[This review was collected as part of a promotion.] My Galaxy S25 is good. I like the ease of use. The OS is pretty good.
Value
4
Written by a customer while visiting Samsung US