Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(24,113 Reviews)
Rating breakdown 24,113 reviews
5 Stars
20,677
4 Stars
2,653
3 Stars
465
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
3
Not to impress for the price bring back the note
on May 20, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I really had high expectations for this phone been that the last phone I really digged was the note 10 the phone had a feature that when u would usebyour pen to write it would do that live text where the world would spell out in different colors or style also with the pen you were able to control alot of fiction of the phone like talking picture or write in the air or control icon or apps with it I use to play COD with the pen or play any games with it it's seem like the price remained the same put the function are less and also what's up with not providing the box to charge the phone or ear budS BRING THOSE THINGS BACK
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hello NoobJackcity2, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can come with a learning curve, and cause frustration as you adjust to the changes from what you have used in the past. We have provided a link to an article to help you with the redesigned S Pen features to help you maximize your experience with this accessory. We have also shared a link to the complete manual to help you with the different features available on your device including the hand gestures and voice commands available for control, and Galaxy AI. We have lastly, provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
I actually really like it except for a few things
on May 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I do like my s25 ultra but the stylus could have been more durable and stays in spot where it's supposed to also I've noticed that on my back side of my phone it has a weak point cuz I noticed on the person's phone that I'm friends with has the s24 their phone is cracked almost in the same exact spot and made the same kind of pattern I guess you would have to say
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important your device is to you every day, and wanting the device to be durable during your usage for a prolonged period of time. We do recommend protective cases on all devices to help prevent damage from accidental bumps and drops that occur during usage. We have provided a link to the Samsung Support Team if you are in need of a repair to your device, or have questions about the experience you mention with your S Pen. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Fast processor, but s20 16g still best overall
on May 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] After many years, Samsung finally made a phone that is at least an upgraded processor. The s20 ultra is still Superior in just about every way. With the s25 ultra, I have to restart the phone quite regularly because of all the bugs that freeze the platforms. The battery life of the s25 drains a lot quicker than the s20. The camera even though it is supposed to be almost double the megapixel, is blurrier than the s20. Call signals and Wi-Fi connection lengths seem to be worse than the s20. Internet speed is a lot faster thanks to the new processor, which is the only feature I see that is an upgrade from the s20 ultra 16 gig ram. Yes 25 also did not have the option of 16 GB Ram for USA models. You're stuck with 12.
Overall, it is a decent phone, unlike yes 21, 22, 23, 24 Ultras. They all had major issues and were a waste of money to try. So since the s20 is becoming outdated, at least there is a decent model now to upgrade to. For those who didn't have the s20 ultra 16 GB Ram, you might have not understand the downgrades in comparison.
I won't be going for the s26, as the price is way high, while the phone is really no different than the s25. There's no value in switching and all it is is taking a chance that this model will have the same or Worse bugs, since Samsung doesn't seem to want to fix anything. Galaxy AI spiel is a nice feature, when it actually works, but it's nothing that you can't get with apps or websites. And it's probably just slowing the phone down to have it
Overall, it is a decent phone, unlike yes 21, 22, 23, 24 Ultras. They all had major issues and were a waste of money to try. So since the s20 is becoming outdated, at least there is a decent model now to upgrade to. For those who didn't have the s20 ultra 16 GB Ram, you might have not understand the downgrades in comparison.
I won't be going for the s26, as the price is way high, while the phone is really no different than the s25. There's no value in switching and all it is is taking a chance that this model will have the same or Worse bugs, since Samsung doesn't seem to want to fix anything. Galaxy AI spiel is a nice feature, when it actually works, but it's nothing that you can't get with apps or websites. And it's probably just slowing the phone down to have it
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hi there Switch2Ouketel, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not meeting your expectations or operating as intended. We have provided links to resources to help you troubleshoot the freezing you mention experiencing, battery life, connectivity, and camera of your new device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
This product has some great and bad features
on May 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The phone is amazing but the only bad thing is the camera in the night and also you can lose the s pen easily and cant track it if you lose it.
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hello Laphone, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and capabilities of your device. We have provided a link to an article to help you with the camera features for the best possible photos in lowlight conditions. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended, or you have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
excellent product
on May 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Overall, the phone is great, but personally, I feel it tends to overheat when playing games. The S Pen should have Bluetooth connectivity like the previous version, and the camera protectors leave much to be desired.
But to be honest, I really like my phone. The battery lasts a long time, its AI is fantastic, and it's one of my best investments
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hi there Pipo17, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to an article to help you with the temperature of your device. We have also shared a link to an article to help you with the redesigned features of your S Pen and integrate them in to your usage. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
That product has some great features
on May 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I wish they would have kept the notification blue sign like on the Note 20 to let you know somebody's calling you on the phone and I wish they would have kept the Imaging for your pictures the eraser where they can erase the back drops of things that's fine on the 25 but I wish they would have kept that when you can do the image of the pictures and clean it up like on the Galaxy Note 20 they ask feature is pretty fine
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hey LoveBird, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that upgrading to a new device can come with a learning curve as you adjust to different settings and capabilities. We have provided a link to the complete manual for your device to help you with the edge lighting that can alert you to notifications, and the features of Galaxy AI that can help you edit your photos. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5
Value
5