Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(23,942 Reviews)
Rating breakdown 23,942 reviews
5 Stars
20,539
4 Stars
2,633
3 Stars
453
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,315)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
2
The phone is slow and sluggish poor battery life.
on May 11, 2026
Posted by: Anonymous
from Birmingham Alabama
Expertise:Expert
Verified Purchase:Yes
The operating system is slow and sluggish. I have put the majority of my applications in deep sleep mode, and my battery is still draining at an alarming rate. I wish I have kept my S20, my battery life was extremely good.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy R&R Team, May 11, 2026
Hi Mary Sullens, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you resolve the frustrations you mention to help you have the best possible experience with your device. We have provided links to articles to help you maximize the battery life and speed of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if these matters continue with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy s25 ultra is the ultimate smartphone
on May 11, 2026
Posted by: DexjustDex
[This review was collected as part of a promotion.] This is the smartphone that offers more than just good looks and smooth experience. The functionality was through to a detail, including things like local processing if you prefer to not share you data as much. This allows for better security and privacy and very easy to navigate. Apart from security, the hardware is top tier offering great cameras that are capable of shooting shorts, music videos, etc while the processor and memory allows for a seamless experience editing. The S pen isn't used as much but is nice addition for when you need to touch up the smaller details. Overall, the phone has been a reliable piece of technology that has followed me through in many different areas and has been a great companion. The Galaxy AI is nice addition that translates into more than just helping with processing. It offers great call screening as one of the perks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S series has been the best andriod for me
on May 11, 2026
Posted by: Fairymom
[This review was collected as part of a promotion.] I've always loved the samsung s series since the first one I've ever owned. They just keep getting better from the amazing cameras to the Galaxy AI which I never thought Id have much use for but I've been proven wrong.. I will never go with another andriod brand!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and style
on May 11, 2026
Posted by: MysticalChoco
[This review was collected as part of a promotion.] I use my phone for everything. I also find galaxy AI to be intuitive and fast. I hope they continue to support it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone i had have in a while
on May 11, 2026
Posted by: Zero2dragneel
[This review was collected as part of a promotion.] The screen is super strong an I love the 100x zoom my wife an I use it all the time taking pictures of the beach an other activity
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible phone with great features
on May 11, 2026
Posted by: Spaz7338
[This review was collected as part of a promotion.] I love everything about my phone galaxy al my one of many samsung phones I wouldn't buy another brand
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Not the worst
on May 11, 2026
Posted by: Elizabeth
[This review was collected as part of a promotion.] Runs slow. Will go straight to voicemail. Have to restart often.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone one issue though
on May 11, 2026
Posted by: Mutantlegecy
[This review was collected as part of a promotion.] I Love my s25 ultra there is only one issue I have and that is that it doesn't use the s pen gesture if it still had those like the s24 ultra does it would be a 5 star from me every other aspect of this phone is phenomenal.
Value
4
Written by a customer while visiting Samsung US