Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(24,077 Reviews)
Rating breakdown 24,077 reviews
5 Stars
20,652
4 Stars
2,650
3 Stars
457
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Awesome phone
on April 14, 2026
Posted by: Oycoyote
[This review was collected as part of a promotion.] The ultra has a great stylus and is so helpful in my daily needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy ultra
on April 14, 2026
Posted by: JuicyJess
[This review was collected as part of a promotion.] I really like the Ulta the overall experience is great way better then I phone it moves smoothly and can go back and forth between sim card is a nice feature I really enjoy my device I always find Gemini very helpful it like having a best friend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like my phones features
on April 14, 2026
Posted by: CAKES26
[This review was collected as part of a promotion.] I enjoye using the AI feature. Its so cool!!!! More than that I love the camera on this phone and the battery life. I do notice sometimes my phone will glitch as in freezes and I have to do restart and Im not sure if its the VPN causes it but overall Im very happy with my purchase and cant wait to buy the new buds also!!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone, With One Major Pain Point
on April 14, 2026
Posted by: PeriPerry
[This review was collected as part of a promotion.] I picked up my Galaxy S25 Ultra in late 2025. Coming from a normal S23, the switch between the two was the least wowing of any move from phone to phone I've ever had. It's not a bad thing, it's just that phone development is nowadays more centered on refinement than revolution. The S25 Ultra is certainly a refined phone. Despite not using a case for around 5 months, I've yet to scratch the screen, or the back of the phone. The chassis does have a couple scuffs from sharp metal, so those can be forgiven. What's less forgivable, however, is some of the Galaxy AI integration. I like circle to search, or audio eraser, but I haven't needed them outside of once or twice. Galaxy AI has made itself known with the camera. The hardware for the cameras is great. The AI "enhancement" of photos, on the other hand, is by far my biggest gripe with this phone. Any photo you take has an AI filter laid on it that messes with the color grading and the sharpness of any photo you take. I paint cars for iRacing. If I'm recreating a car from real life, I need to reference far-away photos for small logos. This filter smooths those small details, making reading small text sometimes impossible. This can't even be fixed by using Samsung's own Expert RAW app to take RAW photos. Those get the filter too. It's a very specific-to-me issue, but an issue nonetheless. The S25 Ultra has many good features, like the S-Pen and its quick note-taking, but I've run out of space for them. It is worth the money.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Hardware great, except backwards with S-pen
on April 15, 2026
Posted by: UltraFan
[This review was collected as part of a promotion.] Better processor, better cameras awesome display. Why take features away from S-pen. Charger there with no Bluetooth features which made the Ultra. No Samsung is doing away with messaging software. Can we go forward without going backwards.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone works seamlessly especially with newtec
on April 15, 2026
Posted by: Jdub2dub
[This review was collected as part of a promotion.] I use my s twenty five ultra to play call of duty, stream paramount plus, peacock dish on demand, amazon prime video, and i'm still exploring my galaxy ai, bixby service. My phone does all of this very smooth and without any complications. The u s b c port allows me to connect to my t v to play call of duty with a quick enough refresh rate to have a limited amount of lag so I don't have to pay for a whole entire gaming system because call of duty on mobile is free
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
First Samsung Phone S25 Ultra
on April 18, 2026
Posted by: Gals25ultra1
[This review was collected as part of a promotion.] My first Samsung Galaxy phone has impressed me! I wasn't sure if it would be able to handle my usage. Answer: Yes it does!! I thought going from Motorola Android to Samsung Android would be more difficult. I've had to learn the little nuisances of the Samsung Galaxy S25 Ultra Android layouts, but the set-up has been seamless.
The only part of the phone that concerns me are the cameras not being recessed. Even with my concern, this phone takes excellent photos! There are so many ways to modify the photo, especially for people with disabilities. Your arms and fingers may be twitching, and SAMSUNG PHOTO EDITING TO THE RESCUE!!
EXCELLENT GALAXY S25 ULTRA PHONE
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Worst Camera as an Hardware
on April 22, 2026
Posted by: Caspianking
[This review was collected as part of a promotion.] I have loved Samsung Galaxy products since I bought my fist Samsung Note 9 long time ago. Now, I have Galaxy devices since Samsung introduced Galaxy devices. I have known to take great photos in my friends and family. But, after my Samsung Galaxy S25 Ultra camera started giving me issues I have stopped taking pictures at all. And, it started all of sudden and it was embarrassing to see. Samsung asked me to take this phone to thier hardware shop but didn't tell me how much it will cost !! What will i do without phone??
Other than camera the phone is ok. I have used their Galaxy Ai photo app to create sketches of my family.
Other than camera the phone is ok. I have used their Galaxy Ai photo app to create sketches of my family.
Value
2
Response from Samsung USBy R&R Team, April 22, 2026
Hi there Caspianking, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when the camera of your device is not operating as intended or expected. We have provided links to a few troubleshooting guides to help you get the best possible photos and videos. We have also provided a link to the Samsung Support Team if you would like to review any options available to you to for the repair. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US