Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(23,980 Reviews)
Rating breakdown 23,980 reviews
5 Stars
20,572
4 Stars
2,637
3 Stars
453
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,131 out of
1,318)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Same Great Galaxy Series
on April 2, 2026
Posted by: Wittry78
[This review was collected as part of a promotion.] I swapped my s23 for an S25 and I love it. Still the same great Galaxy series just with updated features. This is the last in the series as of now that still uses the Bluetooth in the S pen so you still access features like being able to take pictures with it. I've only had this phone for a short time but I'm hoping it will last just as long if not longer than my s23.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I liked the S22+ Ultra better, camera was better.
on April 2, 2026
Posted by: AKassa414
[This review was collected as part of a promotion.] I liked the S22+ Ultra better, camera was better. I van zoom in on the moon with this phone but somehow cant get a clear picture of someones face when i zoom in. Galaxy AI is pretty cool on this phone but you can tell it's a work in progress.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Security is lacking
on April 2, 2026
Posted by: Hosston71043
[This review was collected as part of a promotion.] Everything about this phone is amazing except the security.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Loved it !
on April 2, 2026
Posted by: Hauge3h
[This review was collected as part of a promotion.] I love this phone for many reasons ..
I've owned Nothing but Samsung since
My first One. Great for gaming .
Fast loading time . Safe from overheat .
Storage is amazing. This phone never has had
one thing wrong with it except
for slow connection. And live streams cut out
I've owned Nothing but Samsung since
My first One. Great for gaming .
Fast loading time . Safe from overheat .
Storage is amazing. This phone never has had
one thing wrong with it except
for slow connection. And live streams cut out
Value
3
Response from Samsung USBy R&R Team, April 7, 2026
Hi there Hauge3h, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are enjoying your gaming and storage capacity of your device. We have provided a link to an article to help you adjust the refresh rate to help with the occasional speed and buffering you mention experiencing with your device. We have also shared a link to the Samsung Support Team to assist you if you continue to experience these frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great camera and features!
on April 2, 2026
Posted by: LovetheGalaxy
[This review was collected as part of a promotion.] The Galaxy AI in this device is crazy good I love how quick and accurate it is. This is an amazing phone for gamers like myself.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The phone is great. Its my first ultra!
on April 2, 2026
Posted by: MARKUK719
[This review was collected as part of a promotion.] GALAXY AI IS AMAZING. USING FOR EVERY DAY NEEDS , SCHOOL, OR WORK
ACTIVITIES IT HAS YOUR BACK.
ACTIVITIES IT HAS YOUR BACK.
Value
3
Response from Samsung USBy R&R Team, April 7, 2026
Hi there MARKUK719, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are enjoying the usage of your device, and finding amazing ways to use Galaxy AI every day. We have provided a link to the complete manual for your device to help you maximize your experience and further enhance your usage. We have also shared a link to the Samsung Support Team for your convenience if you have questions as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
It has so many features that I still find new thin
on April 2, 2026
Posted by: JuanSolo01
[This review was collected as part of a promotion.] Before this unit I had the S21Ultra(still have it). I wanted to try the Galaxy AI features. It is so convenient. The battery life is so good. The camera got even better. The pro and raw mode of it are amazing. Having the ability to have Satelite signal it's a plus. At my workplace, I dont have signal but I use wifi calling. As good as regular calling. I do use the Samsung eco system, having the Watch pro and the Tab S8 Ultra. Those are still good for me. Overall the S25 Ultra has been amazing for me and my wife.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok but wouldn't buy again.
on April 2, 2026
Posted by: Chaoss
[This review was collected as part of a promotion.] My phone is 3 months old and already had to be repaired. It still hadn't been fixed. It overheated and rattles. I wouldn't recommend a current Samsung device. They're not what they were a few years ago.
Value
3
Response from Samsung USBy R&R Team, April 7, 2026
Hey Chaoss, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your new device is not meeting your expectations. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team if you are looking to get a repair done, or an update on a repair process. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US