Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(28,754 Reviews)
Rating breakdown 28,754 reviews
5 Stars
24,687
4 Stars
3,213
3 Stars
544
2 Stars
148
1 Star
162
86%of customers recommend this product.
(
1,029 out of
1,192)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
3
S PEN DOWNGRADE
on May 4, 2025
Posted by: JFin
from Ohio
Expertise:Expert
Possibly returning it soon. There are some things I love about this phone. When trying to set up my S Pen is when I found out that the functionality of it has been downgraded. I've been buying Samsung phones happily for years but why pay more for a phone that I've lost one of my favorite features of.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
3
Response from Samsung USBy R&R Team, May 5, 2025
Hi JFin, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to the functionality of a device and accessories can cause frustration, and hinder your overall enjoyment of your device. We have provided a link to an article to help you with the redesigned S Pen features and help you integrate them in to your usage. We have also provided a link to the full device manual to help you with voice commands and hand gestures you can also use to control your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not a fan anymore
on May 3, 2025
Posted by: Austin
Expertise:Expert
After this new update I'm droping my rateing ad ui affect rating in my book.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 5, 2025
Hi Austin, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know that updates to the software of your device can cause frustration as you adjust to the changes in the usage. Software updates are also crucial in ensuring your device is secure and protected as well as operating as intended. We have provided a link to the Samsung Support Team if you have questions about your new update on your device, or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite
on May 3, 2025
Posted by: Jpcii
Expertise:Expert
My first smartphone was a Galaxy s4. I've had a S4, S5, S7, note 10, note 20 ultra, note 20 5g Ultra.
The Galaxy S25 Ultra is the best yet.
The Galaxy S25 Ultra is the best yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 5, 2025
Hey Jpcii, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have always been so pleased with your Samsung Galaxy devices, and that you are finding your new one to be the best one you've ever had. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about this phone or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for the money
on May 3, 2025
Posted by: Hotrod
I bought this two days ago and i'm so happy that I got it
Response from Samsung USBy R&R Team, May 5, 2025
Hi Hotrod, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how excited you are about the purchase and initial usage of your new phone. We have provided a link to the full device manual to help you fully discover the features of your device, and align the settings to your preferences. We have also provided a link to the Samsung Support Team if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on May 2, 2025
Posted by: Hambone
Great product should have gotten it long time ago
Response from Samsung USBy R&R Team, May 6, 2025
Hey Hambone, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage of your new phone, and how excited you are to continue the exploration of the amazing features and capabilities. We hope you'll reach out to us again if you ever have questions, and we have provided a link to the Samsung Support Team for your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on May 2, 2025
Posted by: Hambone
from Texarkana tx
Expertise:Beginner
I'm so relieved that there's still some also people that help me with this excellent product
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 7, 2025
Hey Hambone, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the inital usage of your new device, and finding help from resources to help you with the phone. We have provided a link to your full device manual as well to help you peruse the full capabilities and integrate additional features in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Product for my kids
on May 1, 2025
Posted by: Unique Euphoria
Bought it for my family kids enjoy playing games on it.
Response from Samsung USBy R&R Team, May 6, 2025
Hi Unique Euphoria, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that this phone hasb een such a value for your family, and that your kids enjoy using the device for their gaming. Please, reach out to us again any time with questions or to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding
on April 30, 2025
Posted by: Watchguy44
Outstanding upgrade from the S23 Ultra! Love it✨️✨️✨️✨️✨️ Although not having the Bluetooth Stylus is a little downgrading, but it still doesn't matter.
Response from Samsung USBy R&R Team, May 1, 2025
Hey Watchguy44, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the usage of your new phone. We have provided alink to an article to help you with the redesigned S Pen features, and how you can integrate them in to your usage. We have also provided links to the full device manual and the Samsung Support Team to help you with additional features, and answer any questions. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US