Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(27,167 Reviews)
Open Ratings Snapshot
Rating breakdown 27,167 reviews
5 Stars
23,294
4 Stars
3,009
3 Stars
527
2 Stars
156
1 Star
181
86%of customers recommend this product. 
(
1,134 out of 1,321
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
fast with ai
on June 17, 2026
Posted by: Robby684
[This review was collected as part of a promotion.] I love how fast and simplicity the phone is. It really shines with photo shoots and editing. Who needs a PC when the phone has dex desktop?! Love it!!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 18, 2026
Hi there Robby684, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are happy with the speed of your device, that you are finding it super easy to use, and that the camera has been such an amazing standout feature. We have provided a link to the full manual to help you with additional features like Galaxy AI, and help you align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone I've ever had!
on June 24, 2026
Posted by: BrittBritt11
[This review was collected as part of a promotion.] First, I'd like to start by saying how much I LOVE the Galaxy AI feature on this phone! Gemeni has literally become my best friend! I haven't had any issues with it's capabilities or accuracy as of yet, and I use it at least 10 times a day. Also, I love the quality of the screen resolution - it's very vibrant. It operates quickly, with minimal lag or response time, and it's very easy to use. I especially love the multiscreen function. Overall, I can't say enough about how amazing this phone is!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 25, 2026
Hi BrittBritt11, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such a great experience with your device, and that you are so happy with the usage and quality of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy s25 Ultra and Gemini are the best
on July 1, 2026
Posted by: CHIPPY
[This review was collected as part of a promotion.] The Galaxy S25 Ultra isn't just a smartphone; it’s an absolute powerhouse that keeps up with every single part of my day. From the flawless, crystal-clear display to the insane battery life and next-level camera sharpness, . it handles heavy multitasking, gaming, and content creation without breaking a sweat. It’s premium design and peak performance packed into one incredible device..
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great device so responsive and clean
on February 15, 2025
Posted by: Kgreen
[This review was collected as part of a promotion.] The new device works flawlessly with no lag. The only take away at this point is Gemini doesn't allow broad cast on google home hope they fix soon only issue i have found so far. If that's it I will take it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on February 20, 2025
Posted by: DELTRA
[This review was collected as part of a promotion.] The phone itself is super fast and the camera is amazing
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features!
on March 3, 2025
Posted by: Nikki83
[This review was collected as part of a promotion.] I love my new S25 Ultra! The camera quality is great. Pen is awesome to create art and take notes! Also like how it notifies you if you leave the pen. The seamless actions across apps is a plus. I've been waiting for the arrival of this phone!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Service drops everywhere
on April 3, 2025
Posted by: Gristok
from Indiana
Expertise:Intermediate
Phone drops service constantly with att plan. Never has my s23 ultra have this many issues. Dissapointing the pen wont take pictures. Too frustrated to list them all.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 3, 2025
Hey there Gristok, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a device that is not consistently staying connected and causing frustration for a range of daily tasks. We have provided a link to a few troubleshooting guides to help you with the connection to your carrier. We have also provided a link to the Samsung Support Team if this experience with your device continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Less usefull features that S24U. Dont upgrade.
on June 7, 2025
Posted by: Samsungsuck
Higher price with less usefull features. Simple thing like taking being able to take photos with the pen were remove. But useless AI and things that force options that want to force to collect your data to share with there partners and still your data. The newer phones seems to be downgrades more that upgrades. Last android phone.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 9, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important specific features of your device are to you every day, and we would love to help you discover additional means of accomplishing these tasks. We have provided a linkt o the full device manual that can help you discover the hand gestures and voice commands you can use with your device to capture moments from afar. We have also shared a link to the Samsung Support Team to help if you have questions about the ways Galaxy AI can enhance your experience with peace of mind. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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